Bruce Pollock retweeted
President Tump and friends take down some bad hombres.
Cinco de Mayo showdown 🔥
🤖 Made with AI
Bruce Pollock retweeted
The income needed to afford a median price home is at a new record high as homeownership affordability plummets to one of the lowest readings on record:
Hey @AirFranceFR brilliant job you lost two bags on two separate trips within a week that’s quite a record as you approach hosting the summer Olympics- nothing like celebrating excellence as the big event approaches
Bruce Pollock retweeted
Preliminary consumer sentiment falls again for Jun as short-run inflation expectations hold steady at 3.3% and long-run inches up to 3.1% - people don't believe the 2.0% inflation target anymore, but they do believe they'll keep getting poorer:
Bruce Pollock retweeted
Energy prices are up an average of 35.6% in less than 3 and a half years, w/ gasoline and diesel up over 40% and 50%, respectively (these are seasonally adjusted; not seasonally adjusted are up more):
Bruce Pollock retweeted
Interest on the debt in May was equal to 79% of all personal income taxes collected that month; no roads or bridges, no hospitals or military, no Medicare or social security, JUST INTEREST...
Does Congress have any idea?
Looks like @RishiSunak wants out early the question is why? What does he know that the British public don’t about what’s going to happen in the next 12 months ?
Massive US deficit poses ‘significant risks’ to world economy, warns IMF (Financial Times US), Apr 18, 2024
ft.pressreader.com/article/2…
Bruce Pollock retweeted
“Hard times create strong men. Strong men create good times. Good times create weak men. And, weak men create hard times.” – G. Michael Hopf
Modern day air travel @Delta telling passengers to be obedient and take your newly allocated seat. Brilliant pre planning doubtless. #fail #CustomerExperience Gate staff said “read the small print” we can move your seat at will. Ops and CX training in order perhaps?
Bruce Pollock retweeted
"More than 40% of U.S. personal income taxes in America are consumed just in interest on the federal debt. If the spending is not cut soon, Argentina-style hyperinflation will follow as the only way to pay for excessive government spending..."
(w/ @profstonge - link in reply)
Bruce Pollock retweeted
I have watched and given many keynotes in my career. NICE could do a master class on it. The content, timing of animation with the spoken words, visuals--really incredible. If you have an opportunity to go to a NICE keynote, do it! You'll learn from the content and the production.
To me, this level of detail and perfection says a lot about a company. The amount of time, energy, and practice to accomplish this are non-trivial. It sends a message that the company wants to impress its customers at the event and also that they matter.
Should you go the extra mile and exceed expectations in keynotes? I say yes. It keeps people's attention and conveys much more about the company. Shout-out to Einat Weiss and her team for their role in the success.
#NICEi23 #keynotespeaker #keynotespeaking #keynotes #CX #contactcenter #CEO #CEOinsights
Hi JB it’s BJ across the pond. Join me over a Pimm’s Cup on the weekend. It’s time for you to go too and I’ll share 101 reasons why.
That’s one less bumbling, incompetent, dishonest, destructive so-called global leader down, only a few dozen to go
During this holiday season, here's a great gift to give yourself and share with others - Gartner's "6 AI Myths Debunked". It's a quick and timely read. Call it an intelligent stocking stuffer #aiforbusiness #customerexperiencemanag…lnkd.in/e742BBy lnkd.in/ek545xc
Some interesting factoids here from Forrester on banking #CX. Interestingly, feeling valued is one of the top emotions that increases loyalty for banks. Another interesting yet unsurprising finding: Banks don’t do as well at makin…lnkd.in/d-XjznJ forr.com/2M2OujL
Southwest Airlines figured out decades ago that employee engagement is key to a company's ability to offer great service. CX is a people issue, as Gartner's @olive_huanghai points out in this news release. If your employees aren't…lnkd.in/ec8UZq3 lnkd.in/eMGTsy8
Where is your company on the Customer Experience Management Maturity Scale? Chances are, you're not quite where you'd like to be. Here's a good concise piece from Gartner's Jessica Ekholm. lnkd.in/eZ_mwuE lnkd.in/es6ZjTi