PDX expat in Berlin • Product Marketing @Hygraph • 10x dad (7 startups, 3 kids) • photographer, biker, boarder (snow & kanban)
Berlin, Germany
Joined April 2007
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What do .md files and crocodiles have in common?
They'll be topics of @hygraph's Mastering MCP for CMS webinar!
@eder_mch will be joining me live, to share how he and the team built a number of really cool workflows powered by #Claude, where not only do they use their headless CMS to store AI agent workflow states, but also use it to store workflow outputs (.md files) to track provenance and improve resumability across longer-horizon, multi-step processes.
So their #CMS has become a context management system for agentic content workflows.
To make it even more fun, he's traveling across Australia in a caravan and will be joining via Starlink... where he is currently parked next to a swimming hole full of crocodiles #VanLife
Also, my son had his own "agent" put together some promotional signs to help get the word out.
Join us! >>> tinyurl.com/mprta8wk
Bartender, make it a double!
I'm excited to share that the @hygraph MCP Connector is live in the Claude Directory.
Now, in one click, both sides of your CMS are headless… Double Headless CMS? (We'll see if it sticks.)
Many digital teams are showing up harnessed in (pun intended) to their tool of choice: Claude, Codex, etc and they don’t want to learn a new UI. They want the CMS in their AI, not AI in their CMS.
And for them, our MCP server has quickly become a feature that creates unbridled enthusiasm.
I wrote a blog post on some great use cases. For example, ETL for agent knowledge: many teams' content pipelines start in Notion Pages, Google Docs, or Confluence. With Claude, you can quickly ingest, atomize, and structure these docs for delivery as AI agent knowledge bases, dynamic apps, or agentic sites. All on brand, in your voice.
So, off with its head! Again.
hygraph.com/blog/claude-mcp-…
ALT Customer asking a bartender, who is a robot wearing an MCP t-shirt, to "make it a double." The bartender responds, "Double headless CMS coming up."
The team @parloa_ai just published a huge, AI-agent-led eval of enterprise CX. The findings were worse than expected:
- 43% of websites had no clear path to support
- 99% of voice experiences act like it’s 1990
- 1% are ready for the agentic CX future
okt.to/wAxgeG
We just raised a $350M Series D!
@parloa_ai's goal is to help leading brands put an AI agent in the pocket of every single customer...
...or on the face of every single customer (if Apple rumors are true)
...or in the pen of every single customer (if OpenAI rumors are true)
Now @parloa_ai is powered by 🦄✨
Closed a $120M Series C, led by Durable, Altimeter, and General Catalyst.
This accelerates our efforts to provide global brands with AI agents that are reliable, skilled, and natural — to amplify customer conversations in their contact centers.
(I’d like to say that’s why our booth was absolutely slammed, but that’s just how @parloa_ai rolls.)
Plus the current Zeitgeist of reinventing the “phone call” with voice-first customer experiences. From Amazon to Meta, from OpenAI to Gemini… did you see any keyboards in this year’s #SuperBowl ads? The #UI for #AI is quickly becoming talking, not typing, tapping, or texting.
Just rocked the 🎤 at #CCW. “Stop deflecting, start connecting” was all about the new genAI playbook for contact centers. How to roll out AI agents with a crawl > walk > run approach, how to ensure genAI safety and reliability at scale.
Time to hit the afterburners (at scale, with high reliability and low latency) —>
🚀 Exciting news! 🚀
We are absolutely thrilled to welcome Alexander Matthey (@matthey_alex) - tech visionary with over 20 years of experience and former CTO of Adyen - to the Parloa team as our Chief Technology Officer!
In a total of ten years at Adyen, Alex helped shape the rise of the business to become one of the most successful public fintech companies in the world, with a current market value of around 40 billion euros. 💥
Starting January 1st, Alex will lead our entire engineering and IT organizations. His expertise will not only elevate our industry-leading AI Agent Management Platform (AMP) but also reinforce its position as the ultimate safe bet for enterprises across the globe.
“I wasn’t interested in taking a role at a ‘second-best’ company in any field, but a leader in an emerging space that generates real impact in the market.” says Alex. “And most importantly, for me, it is always about the team and the values we share. All of this I found in Parloa.”
We're delighted to have Alex join us and can't wait to see the contribution he'll make. Let’s shape the future of customer service together!
👉 Learn more: parloa.com/company/press/par…
#Parloa #CTO #Announcement
With great power, comes great responsibility.
In the #genAI era, #CX teams need a new playbook to ensure the trust & reliability of autonomous #AI agents. Agentic systems require new tools to design, deploy, and scale. Learn more in this @opusresearch report:
The shift from conversational AI to agentic AI in customer service also introduces new risk and security challenges. As autonomous AI agents evolve, businesses must develop new strategies to win customer trust.
To help businesses in this new era, @opusresearch just released an extensive report on genAI trust and safety. It includes some innovative approaches that Parloa has built to mitigate risks with genAI.
For example, our AI Agent Management Platform provides quality assurance (QA) through large-scale simulated conversations across multiple test scenarios, to ensure AI agents are ready for real-world conversations — before ever talking to customers.
Simulation-based testing is a critical component in any enterprise-grade AI security strategy.
To learn more how enterprises should mitigate risks when adopting agentic AI, download your copy of Opus Research’s latest report 👇parloa.com/resources/report/…
#Parloa #CustomerService #AgenticAI #AIAgents
Coming soon to theaters near you! 📽️
We are thrilled to announce that Andrew Heaney, CEO of @tankfarmpropane , will be joining our upcoming webinar hosted by @VUXworld to share his story on adopting generative AI in Tankfarm’s contact center!
In this 45-minute power session, you’ll gain exclusive insights from Andrew Heaney, along with AI experts Paul Biggs @BiggsP , Head of Product Marketing at Parloa, and Kane Simms @kanesimms , CEO & Founder of VUX World, as they discuss how to successfully implement GenAI-powered agents at scale and revolutionize your organization’s customer experience. 🚀✨
📅 October 17, 2024
🕙 8am PT, 11am EST, 4pm BST, 5pm CEST
💻 Online
Secure your spot now 👉 lnkd.in/g78JJ-2U
#Parloa #Webinar
Paul Biggs retweeted
We are thrilled to announce that Andrew Heaney, CEO of @tankfarmpropane , will be joining our upcoming webinar hosted by @VUXworld to share his story on adopting generative AI in Tankfarm’s contact center!
In this 45-minute power session, you’ll gain exclusive insights from Andrew Heaney, along with AI experts Paul Biggs @BiggsP , Head of Product Marketing at Parloa, and Kane Simms @kanesimms , CEO & Founder of VUX World, as they discuss how to successfully implement GenAI-powered agents at scale and revolutionize your organization’s customer experience. 🚀✨
📅 October 17, 2024
🕙 8am PT, 11am EST, 4pm BST, 5pm CEST
💻 Online
Secure your spot now 👉 lnkd.in/g78JJ-2U
#Parloa #Webinar