The future of AI-powered customer experience. Helping business leaders and teams do AI properly. Podcast. Consultancy. Analysis

England, United Kingdom
Joined June 2017
How we built AI assistant, Sandy, with loveholidays xitter.cf/i/broadcasts/1PlKQDmwe…
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OpenAI GPT-4o: What's new and what's the impact on CX? xitter.cf/i/broadcasts/1rmGPMXgj…
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Chatbot and LLM Analytics with Eric Griffing, Dashbot xitter.cf/i/broadcasts/1BdGYrejq…
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AI that filters voices and soften accents, with Ofer Ronen xitter.cf/i/broadcasts/1RDGlldvE…
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Lessons from 21 years in conversational AI with Chris Ezekiel xitter.cf/i/broadcasts/1MnxnMeyW…
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Using AI to make the job search easier with Total Jobs Group xitter.cf/i/broadcasts/1YpKkwmpk…
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AI in contact centers trends with Nerys Corfield xitter.cf/i/broadcasts/1yNGaZqlW…
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The AI Platform Reimagined, with Brandon Nott and Nick Orlando xitter.cf/i/broadcasts/1mrGmyepw…
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Lean and process engineering for AI automation with Scott Hamilton xitter.cf/i/broadcasts/1DXxyjLWM…
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Microsoft Copilot: Enterprise lessons learned with Pete Kemp xitter.cf/i/broadcasts/1rmGPMRZV…
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Microsoft Copilot: Enterprise lessons learned with Pete Kemp xitter.cf/i/broadcasts/1MnxnMydO…
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Esteemed author, Byron Reese, discusses the impact of AI on work, life and society xitter.cf/i/broadcasts/1RDxllwmO…
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What to expect from enterprise AI in 2024, with Philipp Heltewig xitter.cf/i/broadcasts/1RDGllwkg…
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Designing AI assistants with 50 years of conversation analysis with Liz Stokoe xitter.cf/i/broadcasts/1rmxPMBYb…
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A year in enterprise AI: 2023 review with Frank Schneider, Verint xitter.cf/i/broadcasts/1nAKEaljg…
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What's going on at OpenAI? Plus, some LLM developments, with Matt Taylor xitter.cf/i/broadcasts/1vAGRvlok…
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Will hallucinations in #largelanguagemodels ever be a solved problem? We know it’s a problem, but what can be done to give models guardrails today? I asked this question to @raj koneru at the #voiceandai23 event. #generativeai #genai #ai #aiagents #aialignment
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Would you let LLMs use your knowledge bases to help customers? On the recent VUX World webinar with Cathal McGloin of ServisBot, we discussed the power of Large Language Models and knowledge bases combined.
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How do you remain in control of your brand in a world of #generativeai? Well, one thing is for sure. If you just use the raw #OpenAI APIs as they are, out of the box, you're putting yourself in an extremely vulnerable position.
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Leveraging Amazon Bedrock for Generative AI Applications with JP xitter.cf/i/broadcasts/1kvKpvYWy…
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