VP of research & Principal Analyst, Metrigy
Chicago
Joined March 2011
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One of my latest news updates! #GenerativeAI again, and again!
#MetriNote - @Microsoft has introduced a work version of Bing Chat, its generative AI tool for web search announced earlier this year. #GenerativeAI #BingChat #AI #Chat
metrigy.com/product/metrinot…
Business Leaders Getting Smart on Generative AI workspace-connect.com/employ…
Tune in today at 11am ET for more great data-based insight from @RGareiss !
Join me today at 4pm CT for a look at the role of #collaboration in improving #EX!
#Webinar with @Beth_Schultz TOMORROW at 4pm CT! Learn about the role of #collaboration in improving #EmployeeExperience, understand the types of collaboration behavior data available, & more. Register below!
brighttalk.com/webinar/colla…
Beth Schultz retweeted
Industry is taking the lead on artificial intelligence research that has traditionally been the domain of academia. What does this mean for research that is in the public interest? mitsloan.co/3Mldvrc
In her recent post via @TechTarget, Metrigy's @RGareiss explains why it's time to automate customer surveys, and spells out 4 benefits of doing so. Read her tips here: techtarget.com/searchcustome… #CX #automation @Metrigy
Addressing frontline workers as part of an #EmployeeExperience strategy is critical, but tough. Join this webinar today at 11am ET, for guidance from @unisys digital workplace experts on helping solve the challenge! Register here: brighttalk.com/webcast/18674…
Post @Zoom acquisition, I sat down with @workvivo CMO Gidi Pridor for a conversation on #EmployeeExperience. Tune in to the #MetriSight episode for his take on what's ahead: metrigy-metrisight.castos.co…
Genesys is at it again, placing agent experience front and center. Read about its latest effort, the Experience Index for measuring/benchmarking end-to-end experiences, in this #MetriNote: workspace-connect.com/meetin… #EX @Genesys #CX
Join me on Tuesday, June 27, 11am ET, for a chat with @Unisys experts on how to solve the frontline worker challenge using #EX. Should be a great conversation! brighttalk.com/webcast/18674…
The Market for Contact Center as a Service Is Looking Bright nojitter.com/ccaas/market-co…
As @Unisys rethinks digital workplace solutions--what it calls DWS 2.0--key tech enablers are its AI-powered data analysis and insights engine and its multiplatform automation library. Read more in my latest @metrigy #MetriNote: metrigy.com/product/metrinot… #EX
Beth Schultz retweeted
DON'T MISS #Webinar with @imlazar & @voss_solutions tomorrow 11amET! Discover how specialized unified management tools, driven by #automation, can significantly reduce mean time to repair & provisioning time, driving tangible reductions in operating costs.
go.voss-solutions.com/june-w…
Beth Schultz retweeted
#MetriNote - @salesforce has expanded its generative AI offerings with the introduction of AI Cloud, a suite of capabilities intended to provide secure, real-time generative experiences across its CRM-related applications and workflows. #CRM #AIcloud
metrigy.com/product/metrinot…
Alan Shen, VP with Unisys's Digital Workplace Solutions group, details company's vision for creating a modern workplace at #Unisys12R. In a picture:
Next-gen mix of IT services at Unisys on a growth trajectory, from ~35% in 2022 to ~38% in 2023, ~45% in 2025, and ultimately "lion's share" by 2028, says Mike Thomson, president & COO. #Unisys12R
Unisys President & COO Mike Thomson kicks off analyst/advisor event: @unisys is "small enough to be nimble but big enough to serve the largest companies in the world." #Unisys12R
Join me and Michele Carlson @NICELtd today at noon ET for a conversation on AI's role in powering #selfservice for #CX.
customercontactweekdigital.c… #CCWOnline2023 @Metrigy
Beth Schultz retweeted
Common theme in the @Webex analyst / press breakouts: "The office must be a magnet, not a mandate" #CiscoLive #hybridwork
NUSO Earns Metrigy Top Provider Award for Communications Platform-as-a-Service Provider - businesswire.com/news/home/2…
