'Vendors are expanding #AI capabilities across service delivery, #IT, #HR, and conversational and #generativeAI'. See our market analysis of #digitalworkplaceservices for more insights: research.nelson-hall.com/sea…

'#Intelligentautomation and #RPA are incredibly powerful tools at your #contactcenter’s disposal' – this blog post from @tteclife examines the differences between them: ttec.com/blog/intelligent-au… #Automation #AI

.@tech_mahindra says robotization can deal with business processes start to finish, handling even complex errands... techmahindra.com/en-in/blog/… #digital #workforce #RPA

According to @wnsholdings, an integrated #CX model that focuses on proactive, contextual, and intelligent conversations is key... wns.com/insights/blogs/blogd… #cognitive #automation

Get your copy of #NelsonHall / @InfosysBPM report for insights into top 5 challenges – incl. implementing #selfservice tools, #automation, improving integration, retaining #HR personnel, & managing costs – faced by HR ops leaders: infosysbpm.com/newsroom/anal… #SSC #SharedServices

Discover the top 5 challenges #HR ops leaders face – including #selfservice tools, #automation, integration, staff retention, and cost management. Get your copy of joint #NelsonHall/ @InfosysBPM report here: infosysbpm.com/newsroom/anal… #SSC #SharedServices

'The State of #HR #SSC Operations in Eastern Europe'. Discover the top 5 challenges #HR ops leaders face, including #selfservice tools, #automation, integration, staff retention, and cost management: infosysbpm.com/newsroom/anal… #SharedServices #NelsonHall / @InfosysBPM

'#UX can be a deciding factor in the success or failure of an enterprise’s path to #digital adoption, and in turn for its customer outcomes.' – @DXCTechnology blog post on importance of modern #testing techniques: dxc.com/us/en/insights/persp… #CX #QA #Usability #SecurityTesting

'#GenerativeAI is a technology with the capability to learn and reapply the properties and patterns of data for a wide range of applications...' – @Capgemini: capgemini.com/gb-en/insights… #Learning #Talent #Skilling #HR #AI

'...hypergrowth of #AI technology is supercharging the requirements for data and content collection, annotation, labeling, categorization, tagging, cleaning, review, localization, and translation.' See #NelsonHall's #MarketAnalysis for more insights: research.nelson-hall.com/sea…

'Boasting human-like conversational ability, remarkable precision, and unwavering consistency, #GenAI has emerged as a transformative force, revolutionizing various industries.' – @movate_inc blog post: movate.com/gen-ai-the-promis… #CX #CXservices

Get a copy of #NelsonHall / @InfosysBPM report, which delves into the five challenges faced by #HR operations leaders across 64 HR #SharedService Centers based in Eastern Europe: infosysbpm.com/newsroom/anal… #SSC #SharedServices

'The Power of #GenerativeAI with #Salesforce' – @movate_inc blog post: movate.com/the-power-of-gene… #CX #CXservices

Some great examples of how #blockchain can be used in global background screening in this blog post from @samsweb: tech.hindustantimes.com/tech… via @HTTech @Neeyamo #HR

'The State of #HR #SSC Operations in Eastern Europe'. This #NelsonHall / @InfosysBPM report provides valuable insights into top 5 challenges faced by HR ops leaders. Get hold of your copy here: infosysbpm.com/newsroom/anal… #SharedServices

#Qualityassurance and #testing of #AR and #VR applications present unique challenges and common misconceptions says this @Qualitest blog post: qualitestgroup.com/insights/… #QA #Automation

By transitioning operational delivery from manual to #digital processing, financial institutions can drive benefits incl. improved #datamanagement, enabling #hyperpersonalization. More insights in this #NelsonHall blog post by @AndyE_NH: research.nelson-hall.com/blo… #Banking

Get your copy of #NelsonHall / @InfosysBPM report for insights into top 5 challenges – incl. implementing #selfservice tools, #automation, improving integration, retaining #HR personnel, & managing costs – faced by HR ops leaders: infosysbpm.com/newsroom/anal… #SSC #SharedServices

.@John_NH has published a new #NelsonHall blog post: '@Capgemini Enterprise #Automation Fabric Moves Beyond IT Incident Management to Driving Business KPIs' – research.nelson-hall.com/blo… #GenAI

Discover the top 5 challenges #HR ops leaders face – including #selfservice tools, #automation, integration, staff retention, and cost management. Get your copy of joint #NelsonHall/ @InfosysBPM report here: infosysbpm.com/newsroom/anal… #SSC #SharedServices