CEO @wrangle_io - ticketing and workflows in Slack. Formerly @ainsights (acquired by Vista), Square 1 Bank (acquired by Pac West), @cednc, & @KauffmanFDN.
Joined February 2008
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Thanks to our amazing partners at @SlackHQ for featuring @wrangle_io today!
What if you never had to leave Slack to resolve your most pressing tickets?
By staying where conversations and collaboration already happen, Adam Smith and the team at @wrangle_io help customers like VividSeats, MrBeast, and StubHub resolve tickets faster, boost customer satisfaction, and gain real-time visibility into operations.
Learn more about Wrangle on the Slack Marketplace 👉 sforce.co/3JOSebS
Adam Smith retweeted
🚨 Product Leaders: still wrangling legacy software that thinks “AI” = auto-indent?
Wrangle is hiring a Product Leader to help us actually reinvent how work gets done. No duct-taping AI onto broken tools.
👇 Join us!
hubs.ly/Q04dbPfd0
AI has finally jumped the shark.
All while wearing allbirds.
$BIRD is selling its brand and footwear assets renaming itself NewBird AI and using a new $50M convertible facility to pivot into AI compute infrastructure by buying GPUs.
Going from selling wool sneakers to chasing AI compute might be one of the wildest pivots this cycle.
Hit me up if you’re in town.
In San Francisco this week? Meet our founder @AdamBSmith @salesforce #TDX! Let's talk @SlackHQ and AI!
hubs.ly/Q04bWVrg0
Yep
Running a company:
2020: can you survive a pandemic?
2021: still here? we’re going to give all of your competitors $100m series A rounds.
2022: wow, you made it? okay, all engineers cost $600,000/year now.
2023: nice job! okay, SVB failed and we’re going to take away your bank account.
2024: a survivor I see. but can you pivot from ai to crypto to defense tech back to ai-enabled defense tech in a 12 month period to stay relevant?
2025: unfortunately all of your competitors have raised $2b series B rounds. oh and only 500 engineers are relevant and they cost $100m/yr each.
2026: well, well, well. you’re still in business? let’s deploy the thunderclap of godlike LLMs from the heavens so all of your customers can rebuild your app in 2 hours. can you survive?
Adam Smith retweeted
🤖 When AI helps answer a question, your agents should know what happened.
Wen Wrangle replies to a message, human agents can see the exact responses that were shown; right inside the ticket. No guesswork, no missing context.
hubs.ly/Q047JTbW0
Adam Smith retweeted
“Patriotism is supporting your country all the time, and your government when it deserves it.”
— Mark Twain
Adam Smith retweeted
🤖 Ask Wrangle AI: Ticket Insights in Plain English
No SQL. No dashboards. Just Instant insights with zero digging.
hubs.ly/Q040jT3P0
#AI #agentic #naturallanguage
Adam Smith retweeted
"The Party told you to reject the evidence of your eyes and ears. It was their final, most essential command."
(Video: @DropSiteNews)
Greg Bovino: "An individual approached U.S. Border Patrol agents with a 9mm semi-automatic handgun. The agents attempted to disarm the individual, but he violently resisted. Fearing for his life and the lives and safety of fellow officers, a Border Patrol agent fired defensive shots…This looks like a situation where an individual wanted to do maximum damage and massacre law enforcement."
Readers added context they thought people might want to know
Video shows the man holding a phone, not a gun, when federal agents took him down; he was a U.S. citizen and legal gun permit holder. nytimes.com/live/2026/us/m… nbcnews.com/news/us-news/m…
Adam Smith retweeted
"As soon as several of the inhabitants of the US have taken up an opinion...which they wish to promote...they look out for mutual assistance; and as soon as they have found each other out, they combine. [Then] they are no longer isolated men, but a power seen from afar, "
Adam Smith retweeted
The cowardice of Congress is the best argument ever that term limits would be better than what we have now. If losing your precious House seat is so important to you that you will jettison all morals, constitutional oaths and civic pride you shouldn't have the job to begin with.
Adam Smith retweeted
Our @notionhq integration is live! It is time to let your knowledge base do the work for you in 2026.
Wrangle natively integrations with Notion to answer common questions and draft agent replies for you. Work smarter, not harder in 2026.
hubs.ly/Q03ZwB7X0
Adam Smith retweeted
🎉🐙 New Year, New Possibilities! 🐙🎉
As we ring in the New Year, even our purple octopus is ready to celebrate smarter workflows and smoother collaboration 🥂✨
Happy New Year from all of us @wrangle_io!
Adam Smith retweeted
🗽Calling all @SlackHQ and @salesforce enthusiasts! Join our CEO @AdamBSmith next week at the Salesforce World Tour in NYC on 12-10.
hubs.ly/Q03X1Fsh0
Not in NYC, hit us up for a virtual chat at hubs.ly/Q03X1F_Y0
#agentforce #salesforce #agentic
👏 💥 🤘 🚀 🐙
🔥 Get your emoji on!
In addition to creating tickets w/🎟️ emojis, you can now create and route tickets instantly via custom emojis.
What will you choose? 🤑 for Revops? 💻 for IT? ⚖️ for legal? 🎉 for HR?
docs.wrangle.io/tickets/sett…
Do you hate meetings? That's a dumb question, of course you do.
Join us for the Slack Community "meeting" on killing ineffective meetings on 9-25 at 3:30pm. Oh, and free beers after.
slackcommunity.com/events/de…
Adam Smith retweeted
Thanks to our amazing partners at @SlackHQ for featuring @wrangle_io today!
What if you never had to leave Slack to resolve your most pressing tickets?
By staying where conversations and collaboration already happen, Adam Smith and the team at @wrangle_io help customers like VividSeats, MrBeast, and StubHub resolve tickets faster, boost customer satisfaction, and gain real-time visibility into operations.
Learn more about Wrangle on the Slack Marketplace 👉 sforce.co/3JOSebS
