@zingtree

Wow your customers and agents with Zingtree’s AI-powered decision tree platform

 San Francisco, CA
zingtree.com
Joined July 2014
  • Tweets873
  • Following328
  • Followers249
478Media
#CX stat of the day: 52% of consumers are likely to switch brands if a company doesn’t make an effort to personalize communications to them via @salesforce @_zingtree #customerexperience #socimpcx #customerservice #custexp
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Customer experience comes under fire: bit.ly/2U27R19 (by @Forrester via @Forbes) #CustomerExperience #CustExp #CX #CXM
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#CX stat of the day: 52% of consumers are likely to switch brands if a company doesn’t make an effort to personalize communications to them via @salesforce @_zingtree #customerexperience #socimpcx #customerservice
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Give your @Zendesk a power-up with @Mailchimp, @productboard, @_zingtree and other handy apps. We picked some of the best apps for Zendesk Support and Zendesk Chat, so you don't have to: buff.ly/2F3GxfR Which apps do you already use?
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12 Tips for Building Rapport with Customers buff.ly/2CEgclz #custexp #b2bsales #b2bmarketing
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It’s undeniable that those on the front line – including call center representatives – carry a great deal of the responsibility. So, make their jobs as easy as possible with these tips from @hyken: okt.to/sD6zOd #cx #cctr
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The end of NPS? Why it's time to measure your customers' needs instead ow.ly/Cv5030mgsKI #custserv #custexp #CX
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Automation simply means there is less room for human error. Learn the value of ticket automation in your #customersupport strategy: bit.ly/2L119H0
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📣Thank you @_zingtree for your #GuestPost on #personalized #customerservice 🙌 Find out what can help you find an individual approach to each of your customers ----> bit.ly/2I0XZhd
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Are your contact center agents knowledgeable fans of your products? Or is their knowledge limited to what they (and your customers!) can read on your website? okt.to/aeBruI #cx #cctr
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3 Tips for Taking on #DigitalTransformation 1 - Start Small 2 - Engage With Actual Users 3 - Have a Consistent Long-Term Vision via @stratorob bit.ly/2IqiHJ3
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Fascinating research by @HarvardBiz that backs up what I always say - make your apology your finest hour. But that doesn't mean just paying lip service by saying sorry - it means taking action to right the situation. #CX #CustExp buff.ly/2HOYpay
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Customer expectations are high. But today’s #smallbiz may actually be better equipped to meet those goals than their larger counterparts. Find out how your #SMB can retain customers from @mlaxros via @Forbes. sforce.co/2xCj7rE
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Do happy employees really lead to happy customers? ow.ly/wSNI30lKC5j #CX #CCTR #custsersv #custexp #EE
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Will Contact Centers Still Take Calls In 10 Years? #CX #CustomerExperience #CustomerService forbes.com/sites/blakemorgan…
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Do you know what it's like to walk in your customers' shoes? An extract from the latest book by CX thought leader @ijgolding ow.ly/rYez30loClX #custexp
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Zingtree retweeted
Zingtree@zingtree1 Aug 2018
Decision Trees for Business Processes – The Zingtree Task Manager Tool: bit.ly/2vr8VjK #taskmgmt #taskmanagement #BPM #workflows
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3 Ways To Rethink Customer Relationships In The Age Of The Consumer buff.ly/2Altkwp via @Forbes @johnhall #CRM #CustomerRelationships
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"These Are the 3 Keys to #DigitalTransformation Success - It's all about people, culture, and technology" by @ankuronEIM in @Adweek goo.gl/9Yc74S #ECM #BPM #DMS #Digitize
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Make that leap from spreadsheets to #CRM a little easier for your #smallbiz using these 4 tips: sforce.co/2Jz2pwm
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