Autonomous customer & employee experience with human-like interactions | [email protected]
California, USA
Joined September 2014
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⛰️Thrilled to announce that Yellow.ai is recognized as a Major Contender in the Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix® Assessment 2025 by @EverestGroup!
#PEAKMatrix
Chatbots ≠ AI Agents.
❌ Chatbots respond
✅ AI Agents resolve
❌ Chatbots follow scripts/pre-defined flows
✅ AI Agents execute decisions
❌ Chatbots deflect
✅ AI Agents deliver
If your enterprise is still stuck optimizing “chatbot” flows, you’re already behind.
2️⃣AI Agents in enterprises: What’s working, what’s not, and what’s next: yellow.ai/blog/ai-agents-in-…
3️⃣How Agentic AI solves 80% of support tickets without human agents: yellow.ai/blog/customer-supp…
Chasing scale too soon can:
⚠️ Break customer trust
⚠️ Overwhelm teams
⚠️ Crash unprepared systems
The sweet spot?
Volume + complexity, carefully balanced.
🚀Thrilled to announce that Yellow.ai is mentioned as a Contender in The Aragon Research Globe™ for AI Agent Platforms, 2025!
#generativeAI #customerservice #AgenticAI
⚡🏆 Proud to be recognized as a 2024 #Fast500 winner by @DeloitteTMT!
Ranked 156th with a 751% growth, this award is not just our win, but a win for all our customers, partners and the #YellowTribe.
Read full list: www2.deloitte.com/us/en/page…
"It’s been a wonderful journey over the last year…Yellow.ai has helped us improve our customer delight with their AI agents, handling 15-20% of our calls thus easing the manual processes" Rekha Britto, Head of Customer Service, @SuryodayBank
#voiceAI
📸 from the CCW UK Executive Exchange and the energy is 🚀
We’re having a great time networking with industry leaders and sharing insights on how an AI-first approach is key in shaping a future-proof CX strategy.
👋See you there!
#CCWEurope #customerserviceautomation #genAI
👋 Day 2 of #GartnerSYM has been nothing short of impressive! See you at booth #106 for the final day 3!
Key highlights include:
↪ The winning mindset with Leander Paes
↪ The evolution of conversational AI with generative AI by Bern Elliot
🎉 Here’s to Day 3!
#GartnerKochi
🔴 LIVE from Booth #106 at the hashtag#GartnerSYM Kochi 2024! 🌴
Day 1 was electric ⚡️and our team’s having a great time!
👋 Stoked for Day 2. See you there!
@Gartner_inc #GartnerITXPo #customerservice #generativeAI
🇦🇺🚀 Stoked to announce our partnership with Exsead Group, an Australian technology services and solution provider!
Here’s to a long and fruitful collaboration!
#customerexperience #customerservice #generativeAI
🙏 Namasakaram Kochi! Gartner IT Symposium/Xpo™ 2024 Conference is around the corner, and we can’t wait to meet you!
#GartnerSYM #GartnerITXpo #customersupport @Gartner_inc
HOT TAKE: Not all your CX problems need AI.
Uncover how your enterprise can cut through the noise to identify which customer experience challenges truly warrant AI solutions – and which don’t .
Meet our expert, Sanjay Sharma, at the CCW UK Executive Exchange, to learn how!
