Mom, curious growth & customer experience leader, avid reader of mysteries, pastry geek. Reminded every day that life is a wild ride.
San Francisco
Joined October 2010
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Liz Polk Lynch retweeted
JUST IN: Michelle Obama has been named one of USA TODAY’s “Women of the Year,” a recognition of women who have made a significant impact in their communities and across the country.
When told about the honor, Michelle Obama was asked if she had a guiding mantra. Her answer wasn’t surprising to the people who love her most:
“Barack and I really did use “going high” as a mantra when the critics were loudest,” she said. “For us, going high was a line in the sand, a decision point – a place to step back and decide who we wanted to be.
It’s not always easy to go high, of course. But unlike making the choice to take the low road, going high will never, ever diminish who you are.
It always helps us shine our brightest and lead lives with a little more dignity.”
Congratulations Michelle Obama! 💙
Great perspective from McKinsey & Company on what really drives sustainable growth--actually listening to customers and ensuring that their experience not only keeps them with you, but deepens their relationship--and so increases t…lnkd.in/gWcdzXKK mck.co/3K3u2jR
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Watching the Oscars and wondering (as always) if there were any special effects nominees that Autodesk had not been involved with. (The answer is probably no.) And then the ad for Otto Desc appears. So good to see Autodesk highligh…lnkd.in/gw3JUGcd lnkd.in/gbQmMJq7
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Vald's post highlights why I liked working with him--he understands that CX and Marketing go hand-in-hand, and that really understanding the customer and creating a good experience is critical for everyone's success. lnkd.in/g4irwXsC
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Seeing a company finally make a move you've been advocating for on the day after you're laid off...like seeing an ex cleaning up his life after the breakup. Yuck.
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Change management is a personal passion--happy to see WrkSpot join the conversation about the importance of doing it right in CEO Raja Epsilon's article on Forbes.com about the increasing need for effective change management in the hotel busi…lnkd.in/g6Hb3UYK
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Great to see advice from our CEO, Raja Epsilon, highlighted on Forbes.com.
#wrkspot #mobileappdesign #hoteloperations lnkd.in/geAMwSc9
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From Dan Nelken at Nelken Creative (linkedin.com/in/dannelken/): The concept of 'storydoing' v. 'storytelling'. We can't just tell the story; we have to support it by actually delighting customers.
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This has to be one of the best holiday ads ever. So well done...and it does make me want to run out to an
ASDA for some mince pies. Too bad I'm thousands of miles away. adage.com/creativity/work/as…
Working with Laurie Bishop for some new headshots and other photos was an amazing experience. Laurie makes the experience fun and empowering--more than I'd ever expected from a photo shoot. If you're in need of amazing photos, some bolstered confidence or…lnkd.in/gqee23Xh
Fantastic TSIA keynote by @dgingiss. Great inspiration for making our CX better, even one small step at a time. Definitely leaving feeling WISER. (And of course I'm buying his book. lnkd.in/gG5jiVq5)
#CX #tsiaworld #inspiration #wiser lnkd.in/gebhqEEQ
Thought of @garyvee's earlier post on kindness when I read the Hireology post about quiet firing. Most of us have probably seen or been subject to quiet firing, and it is the epitome of unkind (& poor) management. When you bury a n…lnkd.in/dz6qVrHX lnkd.in/dDCGma5D
Great story on the impact of business on communities, representation, and hard-won progress. lnkd.in/gwRjY_AC
I'm originally from Kentucky, and the devastation that creating energy creates is always in the back of my mind.…lnkd.in/gQQ77DHh lnkd.in/gXFQa_cE
We're hiring! WrkSpot is looking for a Customer Success Manager to lead the creation of a CS practice. We're an early stage hospitality industry start-up, so this person must be flexible, willing to wear multiple hats, and excited about taking a risk. The…lnkd.in/gtUgGqaB
As part of a start-up's leadership team, I have been thinking a lot about what makes jobs, teams, and companies work well. Maybe it's not a coincidence that I recently wrote a post for the WrkSpot blog about lessons I learned in my…lnkd.in/gDmwriFm lnkd.in/gyvnEAsx
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Why do I love this article? Because @jay_hallberg is highlighting many of the things I've always loved about direct response. Test, analyze, iterate, and do it as quickly as you can. Whether in a direct response world or not, it's…lnkd.in/e59bvvST lnkd.in/e8mAdSxr
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I'm a big believer in education and that those lucky enough to take educational opportunities for granted should help those who cannot. (Although none of us should take our opportunities for granted--we're all getting help & support somehow.) If you want…lnkd.in/g_jXw44Q
Paycor has a terrific post on the value and essential requirements for good mentorship. It's worth a read if you're looking for a mentor, and maybe more so if you are mentoring someone. (I'll be using it for both.) lnkd.in/gRApyVPT