Our digital soul technology is starting to hit the "magical" zone. I was stressed and angry yesterday as I had a small quarrel with someone I love. The emotion recorded is what I checked in with. Have a read at my soul's shape today. #SoulDay – at San Carlos, CA

I don't think my soul could be more freakishly accurate! soulday.ai – at Belmont, CA

Only in #SiliconValley

I used to pride myself carrying an @AmericanExpress raving about how great their customer service is, how much I feel protected and the great rewards for spending more. There are many times in my 21 year journey with them where they've genuinely surprised me in taking the worry off of me. "Don't worry about it. We'll take care of it." That is what #amex is for me. I guess that level of service, truly caring about the customer's headache and worries, is not part of @AskAmex and their customer support today. Recently #DeltaReserve card failed to credit me for a merchant purchase offer. All good. I called in. Ticket was opened and they asked me to call back in 7-10 business days. 7-10 business days later, called back to be told to wait 30 days. Called back in 30 days to be told to wait 90 days. I repeatedly told the agent that it wasn't about the money anymore. I asked why do you think it is okay to put this burden on the customer, to keep calling back after the deadline has been missed, when Amex was at fault. Then I was told that the merchant is at fault, not Amex. I asked them to be more accountable as a large corporation and the representative kept mentioning that there's nothing they can do. I guess even Amex is not immune to cost cutting and copy/pasting pre-canned messages. Agent didn't even flinch when I said I'm now considering closing my account. Perhaps I've had Amex long enough and it is time to check out other premium cards.