Staff Eng ML Infra at Cruise, working on vector search. Ex-Twitter, Timelines Infrastructure; Cortex, built Twitter's Feature Store.
Berkeley, CA
Joined February 2009
- Tweets2.1K
- Following930
- Followers1.1K
- Likes1.4K
Hey @VeoMobility your scooters are useful and all but cutting power in the middle of a ride without warning just because my account balance ran to 0 is a terrible user experience. It's also an accident waiting to happen. Do better!
2
322
Trying to cancel tickets booked on @tapairportugal within 24h for a refund to my credit card seems impossible, even though their policies say it should work: flytap.com/en-us/manage-book… Beware!
1
489
I don't suspect ill-will, it seems more like disorganized IT systems that don't align functionality with published policy. Never had this type of issue with any other airline, though. Do better, @tapairportugal!
1
1
323
Update: After emailing the CEO in Lisbon and the head of TAP North America and not hearing back, I was finally successful communicating with @tapairportugal via Twitter DM, and they granted the refund which arrived a few days later. They made it right in the end.
1
417
I recently tried the family plan of the @NordPass #PasswordManager in comparison to the family plan by @1Password which we've used for many years. My motivation for trying NordPass was that it's an up and coming company and I like their NordVPN product.
3
2
753
But the way customer service bickered on this and didn't take responsibility for their own issues wasn't great. In the end they made it right and I appreciate this and will chalk it up to a young company still finding its groove.
1
1
223