@MIT alum | Formerly @NASA @NASAJPL | Current CEO & Co-founder of @Modulate_ai

Joined August 2015
I used to teach spacecraft to see. Now I teach software to listen. @modulate_ai recently raised $25M, led by Future Ventures, to build the listening layer for AI. Cosmology → JPL → voice. Here’s the path 🧵
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If a cloned voice called your contact center today, who would catch it? Your agent? Your IVR? Your transcript? Don and I are going live on LinkedIn tomorrow to talk deepfake fraud, and how to stop it without slowing down every call. Tue, Oct 20, 3PM ET.
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Starting a new series: Velma in the Wild. We take famous scenes, run Velma on the raw audio, and watch what it hears. No script. No transcript. Just the sound. Episode 1: Adolescence @netflix Watch Velma catch anger, amusement, and the exact moment amusement turns into frustration, straight from the voices. Words give you the script. Voice gives you the performance.
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Working in voice AI ruins small talk. In the best way. At @modulate_ai, we listen for what words alone can't tell you. 🎙️
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Heading to SF next week for the Masters of Scale Summit, my first as CEO of @modulate_ai New role, same question: how do you build AI people can actually trust? This year’s theme is human agency as AI gets more capable. Right up my alley. Thanks @kaliouby for the invite. Say hi if you’re there. #MastersOfScaleSummit
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Words are only 3–20% of what a voice conversation communicates. The rest is in the tone, pace, and emotion that transcripts miss. That’s an architecture problem, not a model quality problem. I broke down why at Ai4 this year, including why 59%+ of consumers report frustration with AI voice agents.
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Your next customer call could be a deepfake. The usual fix is more verification steps. Slower calls. Angrier customers. Don and I are going live on LinkedIn Oct 20 to dig into the trade-off: how do you stop voice fraud without wrecking the customer experience? Spoiler: the answer isn’t in the transcript 👀
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What’s the most frustrating thing a voice assistant has ever done to you? I’ll start: kept talking for eight full seconds after I said “wait.”
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The future of voice AI already aired. On Star Trek. You talk. The computer just gets it. No rephrasing. No “no, I said set a TIMER.” Today, you adapt to voice AI. In a couple of years, it adapts to you: hears frustration, reacts like a person would.
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Building voice AI is one thing. Knowing if it works, and if you can trust it, is another. On two panels at VON today for @modulate_ai: - 10:40 AM, Main Stage: VoiceAI Rising Stars - 3:50 PM: How Do You Know Your Voice AI Actually Works? Spoiler: the transcript isn’t enough 👀
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Building voice agents is half the problem. Knowing what’s actually happening in those conversations is the other half. In Atlanta for VON, demoing @modulate_ai at VoiceAI LIVE! today alongside @SoundHound and others. 2:40 PM, Room C. Come say hi. I’ll be listening to how you say it.
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A transcript tells you what was said. It doesn’t tell you: → if the agent went off-script → if they skipped verification → if the voice is synthetic → if the customer is about to churn Modulate's Velma listens for 150+ behaviors like these. Words are just the surface 👀
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