@whatfix

Whatfix is an AI-native digital adoption platform that maximizes software ROI with in-app guidance, simulation training, and adoption analytics.

San Jose, CA
Joined December 2012
How do you turn 60 days into $60K in savings? That’s a projected $365K annually! A leading B2B SaaS enterprise used Whatfix to drive adoption of its AI-powered support workflows directly in the flow of work. The impact: 🟢 80% faster documentation, 🟢 414 hours saved, and 🟢 51%+ higher feature engagement. See how better AI adoption translates into measurable business value. 👇 #whatfix #digitaladoption #productanalytics #ai #customerclickswithwhatfix
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Employee resistance rarely happens without a reason. More often than not, it's the result of something organizations can address: • Unclear communication • Fear of job security or skill gaps • Disrupted routines and workflows • Insufficient training and support When employees understand the why and feel equipped for change, they’re more likely to embrace it. Resistance is valuable feedback on where your change strategy needs strengthening. Learn more: youtu.be/ngqXRMHegao #theclickthru #changeresistance #digitaltransformation #whatfix
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Generative AI Simulation is officially on the enterprise technology radar. And Whatfix is named across FOUR 2026 Gartner® Hype Cycle™ reports: 🔥 • Hype Cycle for 𝗙𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗪𝗼𝗿𝗸 • Hype Cycle for 𝗖𝗼𝗿𝗽𝗼𝗿𝗮𝘁𝗲 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝗶𝗲𝘀 • Hype Cycle for 𝗔𝗿𝘁𝗶𝗳𝗶𝗰𝗶𝗮𝗹 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲 𝗶𝗻 𝗕𝗮𝗻𝗸𝗶𝗻𝗴 • Hype Cycle for 𝗔𝗜-𝗗𝗿𝗶𝘃𝗲𝗻 𝗧𝗿𝗮𝗱𝗲 𝗙𝗶𝗻𝗮𝗻𝗰𝗲 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗶𝗻 𝗕𝗮𝗻𝗸𝗶𝗻𝗴 Yes! Generative AI Simulation has finally arrived. With AI Simulation in Banking being placed at the Innovation Trigger phase, this is just the launching pad, and Whatfix Mirror is making sure enterprises maximize it. Learn more: lnkd.in/dtRXwS6F #whatfixmirror #digitaltransformation #whatfix #digitaladoption #thoughtleadership #gartner #aisimulation #ai
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Khadim’s legacy cannot be told through what he built alone. It lives just as deeply in the people he believed in and the lives he shaped. Every memory, lesson, and story carries a part of who our Co-founder and founding CEO, Khadim Batti was. We want these memories to have a home. We’ve created a space to honor Khadim’s life and legacy, and invite everyone whose life he touched to share their stories and memories here. ❤️ In loving memory of Khadim Batti: whatfix.com/remembering-khad…
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𝗪𝗵𝗮𝘁𝗳𝗶𝘅 𝗻𝗮𝗺𝗲𝘀 𝗖𝗼-𝗳𝗼𝘂𝗻𝗱𝗲𝗿 Vara Kumar 𝗮𝘀 𝗖𝗵𝗶𝗲𝗳 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝗢𝗳𝗳𝗶𝗰𝗲𝗿. Our long-time product and technology architect, Vara has helped shape Whatfix’s journey and vision since co-founding the company in 2014. As CEO, Vara succeeds our late Co-founder and CEO, Khadim Batti, and will continue guiding Whatfix forward, carrying ahead the shared vision, values, and customer-first culture they built together over the past 12 years. 🔗 Read the full announcement: whatfix.com/newsroom/press-r…
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It is with deep sorrow and profound sadness that we share the sudden passing of our beloved co-founder and CEO, Khadim Batti, today. His legacy is the resilient organization and the committed leadership team he built along with all the lives he touched. We remain united in carrying forward the vision and values he championed.
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With great transformation comes great… 𝘮𝘦𝘴𝘴? Not really! Great transformation makes technology easier for people to use and easier to get value from. Make transformation click with Whatfix. Learn more: whatfix.com/?utm_source=link… #whatfixwotw #digitaltransformation #whatfix #digitaladoption
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Mohit Jain, Vasupradha S., and Patrick Ashamalla take the DoubleCheck chair to answer one simple question: 𝗛𝗼𝘄 𝗱𝗼 𝘆𝗼𝘂 𝘄𝗮𝗻𝘁 𝘁𝗼 𝗺𝗮𝗸𝗲 𝗮 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲 𝗳𝗼𝗿 𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀? From industry realities to seamless capability, our leaders break down what drives real impact. Because customers don’t experience your roadmap, your features, or your code. 𝗧𝗵𝗲𝘆 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝘁𝗵𝗮𝘁 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘀 𝗳𝗼𝗿 𝘁𝗵𝗲𝗺. Watch the full executive compilation on YouTube! lnkd.in/gHW_FjBr #whatfix #digitaladoption #doublecheck #customerexperience
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We might just be underusing AI 👀 Buying powerful AI is one thing. Getting people to use its full potential is another. AI’s potential means little if adoption doesn’t keep up. Learn how to turn AI potential into real value: whatfix.com/ai/?utm_source=l… #whatfixmemes #AIclickswithwhatfix #digitaltransfomation #AIadoption
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Going live is a major milestone but it’s not the finish line. Successful enterprise software rollouts depend on what happens next: ▪️ Adoption ▪️ Reinforcement ▪️ Real behavior change. Watch to learn how to turn deployment into lasting business value. 🔗 Learn more: youtu.be/ewtlXmKGeEM?utm_sou… #theclickthru #digitaltransformation #whatfix #digitaladoption
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“𝗚𝗼𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝗪𝗵𝗮𝘁𝗳𝗶𝘅, 𝘄𝗲 𝗴𝗲𝘁 𝗮 𝗹𝗼𝘁 𝗯𝗲𝘁𝘁𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁. 𝗪𝗲 𝗴𝗲𝘁 𝗮 𝗹𝗼𝘁 𝗺𝗼𝗿𝗲 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻.” The demo gets you in. What happens next makes you stay. Does innovation keep coming? Does the support show up? Does the partnership grow with you? For these customers, that’s the difference Whatfix made. 🎬 Watch why they chose Whatfix - lnkd.in/gz3pVgts #whatfix #customerclickswithwhatfix #digitaladoption
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When automation comes with 𝘵𝘦𝘳𝘮𝘴 𝘢𝘯𝘥 𝘤𝘰𝘯𝘥𝘪𝘵𝘪𝘰𝘯𝘴* , it's called: 𝗔𝘂𝘁𝗼𝗠𝗔𝗬𝗯𝗲. 👀 If your time-saving software still needs constant checking and nudging, is it really saving much time? Automation delivers when people know how and when to use it, without the guesswork. Make technology work better for your people. 🔗 Learn more: whatfix.com?utm_source=linke… #whatfixwotw #digitaltransformation #whatfix #digitaladoption #AIadoption
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Khadim Batti shares his insights with VMBlog on why responsive intelligence is reshaping product analytics. The next generation of product analytics will sense friction, intervene, measure and improve. Because the real value of data isn’t just knowing what happened. It’s changing what happens next. Learn more: vmblog.com/bylines/dashboard… #ai #digitaladoption #whatfix #thoughtleadership #productanalytics
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🧾 Your agent readiness bill is in. Is there still a balance due? 👀 Settle the readiness balance with Whatfix Mirror. 🪞 With AI-powered roleplays and System Simulations, support agents practice, improve, and build confidence before they go live. 🚀 Ready to check out? 🔗 Learn more: whatfix.com/products/mirror/… #whatfixmirror #digitaltransformation #whatfix #digitaladoption
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Rolling out a next-gen platform to thousands of global users usually guarantees a little turbulence. Travelport flew first-class with Whatfix instead. 🌍✨ We turned a massive digital rollout into a seamless journey by packing our itinerary with: 🦺 Pre-Departure Prep: Hands-on simulations for launch readiness. 👮‍♂️ In-Flight Navigation: In-app guidance for smooth user adoption. ✈️ Cruising Altitude: Real-time analytics for post-launch optimization. Learn how Travelport navigated its ultimate digital transformation journey! 🧳 whatfix.com/resources/case-s… #whatfix #digitaltransformation #changemanagement #customerclickswithwhatfix #whatfixmirror
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With great power comes great responsibility. 🕷️ With smarter AI come harder conversations for support agents. Get your support heroes mission-ready. 🔗 Learn More: lnkd.in/eCwEceQg?utm_source=… #spidermanbrandnewday #whatfixmirror #digitaltransformation #whatfix
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Just your friendly neighborhood customer service team, doing what we do best (already third time this year 😄) 🏆🕸️ Whatfix has won Silver The Stevie® Awards at the The 23rd Annual International Business Awards® in the Customer Service Department of the Year category—and we are so thrilled!!! Because for us, customer service is how we build, show up, and raise the bar All powered by AI. To our customers: You’re the why 🧡 To our CS team: You’re the how 🔥 Celebrating the 99.9% CSAT…because sometimes even superheroes have a scorecard. 🕸️ Learn more: iba.stevieawards.com/ #whatfix #customerexperience #cxexcellence #awards #customersclickswithwhatfix
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What does taking AI to the next level actually look like for enterprise software? 💡 It looks like: ➔ Answers delivered in seconds via AI-backed QuickRead (goodbye support tickets 👋) ➔ Automated guided flows that cut down the steps needed to complete training ➔ Real-time analytics on how teams are adapting to key workplace tools and AI assistants Don't take our word for it. See how our customers are using Whatfix AI to reshape how their teams work, learn, and adopt new tech. ▶️ Check out the video to hear their stories! lnkd.in/gah9Zw2g #whatfix #digitaladoption #customerclickswithwhatfix #ai #digitaltransformation
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An employee running a dozen AI prompts daily could be creating better business outcomes or simply polishing mediocre work. Standard dashboards show the exact same metric either way. This is the enterprise AI measurement gap. Vara Kumar Namburu breaks down why measuring scaled AI requires looking past usage metrics to evaluate user intent, context, and actual outcome quality. Proving AI value at the board level starts by connecting daily usage to true workflow efficiency. Read more: lnkd.in/gvkxjnmg #ai #digitaladoption #whatfix #thoughtleadership #productanalytics
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400+ recruiters. Rollout of new applicant tracking system (ATS) named Bullhorn. 𝗖𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲: Getting hundreds of recruiters to actually use it well, every day. Partners Personnel solved this with Whatfix by adding: • In-app guidance • AI-powered Self Help • Contextual support All embedded directly inside Bullhorn ATS. 𝗧𝗵𝗲 𝗿𝗲𝘀𝘂𝗹𝘁𝘀? Faster ramp-up, smoother onboarding, and zero friction when recruiting workflows change. Learn more: lnkd.in/g98sHphj #whatfix #digitaladoption #bullhorn #recruitment #customerclickswithwhatfix #ai
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