Civic CX and Service Design @icf // previously @PIFGov @redcross //curious introvert, southpaw, neighborhood listserv and closed captioning lover

Washington, DC
Joined June 2007
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"Harvard Misinformation Expert Joan Donovan Forced to Leave by Kennedy School Dean, Sources Say." By @thecrimson. Disturbing news for anyone who knows her work. thecrimson.com/article/2023/… via @jeffjarvis
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Innovation opportunities abound... "Despite all the technology on offer at grand slams, which include hawk-eye for every shot, ball kids were seen drying Rod Laver Arena with towels." yhoo.it/3kz4PmN #tennis #innovation #DesignThinking
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I'm privileged to contribute to the modernization of clinicaltrials.gov - join us for this public webinar next week when we'll share what we've done and what's still to come.
Join us on Thursday, Oct. 27 from 1 – 2pm ET for a live webinar, demonstrations, and a Q&A on the Beta ClinicalTrials.gov website and Protocol Registration and Results System (PRS) Beta. Register now: bit.ly/3CPp86a #ClinicalTrialsModernization #ClinicalTrials
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So excited to be out here!
Pilots just finished their briefing. The flag is yellow as officials monitor drainage winds. Stay tuned for more information about today's events.
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No act of hubris is more reliably punished than putting "final" in the file name of a project
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Wonk alert: I help government agencies improve service delivery and customer experience. This is another good step for anyone who deals with government services and programs, which is all of us. #govcx
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and here's to making dreams come true, and getting extra permission slip encouragement from OMB that agencies should work with the people who use gov services/programs to design better experiences. Can we eliminate PRA fear?
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Love watching Ellie play, and what a bonus when it's for a championship!
Ellie Schoppe & Jessica Dawson of @FurmanWTennis take the Women's Doubles Title at the 2022 ITA Tennis-Point National Summer Championship 🏆 #WeAreCollegeTennis | #ITASummerNats
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Some years ago, I served alongside an inspiring team of #RedCross #charity leaders. It’s great to catch up with these old friends on a nice day at #Nats Park. And @lclobrano even got a ball! (She tossed it to a kid.) Too bad the @Nationals bats couldn’t join us, too!
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"You must figure out how to turn pain into purpose" - NYC Mayor @ericadamsfornyc at the 10th John D Solomon Fellowship of Public Service graduation. That's just what John's family has done.
Honored to virtually attend the @JohnDSolomon Fellowship for Public Service graduation today. Congratulations and thanks for carrying on my friend's legacy.
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Wendy Harman retweeted
My niece, Melody, came home talking bout “you will see” when her mom asked how picture day went. Melody on picture day:
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The Cancer Moonshot 2.0 launches today. I worked on 1.0 and currently focus on improving access to info about clinical trials for my job. Would love to see 2.0 build in incentives for investigators to share data & collaborate. wapo.st/3oim9M4
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Greetings, @UserZoom @usertesting @UsabilityHub and other usability testing tools! A humble request that you pretty please get @FedRAMP auth so we can use you.
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💔. I will miss my friend Scooter who made a big positive impact on my life. Love and hugs to all his family and friends. What a major loss.
It is with great sadness that we report that our beloved #HyattsvilleMayor Kevin Ward passed away yesterday, January 25 from an apparent self-inflicted gunshot wound. We are heartbroken by this loss and share our deepest sympathy for the Mayor’s family. cvcpl.us/3VKLL8U
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