Create the perfect end-to-end customer flows with waitlists, appointments, messaging, and analytics across any number of locations.
San Francisco, CA
Joined June 2015
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The best customer flow management software on the market today? We're excited to see Waitwhile being listed #1 in this guide from @CxLead! thecxlead.com/tools/best-cus…
"The data are definitive: #retailers are long overdue for a major overhaul of their queue management practices."
Waitwhile CEO Christoffer Klemming explores how consumer patience is running thin in his latest article for @MyTotalRetail. Read it here: mytotalretail.com/article/qu…
"Customers are growing increasingly impatient with retailers that do not focus on checkout speed, convenience and personalized experiences."
Thank you @ChainStoreAge for covering Waitwhile's latest study. Read more: chainstoreage.com/study-long…
44% of consumers are less satisfied with businesses that have lines.
A #QueueManagement system modernizes how customers wait and can eliminate lines altogether. More on our blog: waitwhile.com/blog/queue-man…
82% of consumers actively avoid going a business with a line.
See key #ConsumerTrends and #BusinessInsights in our latest report, out today: waitwhile.com/blog/consumer-…
Waitwhile retweeted
As part of Solutions Review’s Expert Insights Series, Christoffer Klemming, the CEO and Co-Founder of @waitwhile, explored how #Retailers can use tech solutions to address issues around frustrated customers and #TheGreatResignation. solutionsreview.com/marketin…
As part of @SolutionsReview Expert Insights Series, Waitwhile CEO @CKlemming explores how #retailers can use tech to ease customer frustration amid a historic labor shortage.
solutionsreview.com/marketin…
"Only 59% of store associates are happy with their jobs, per a Waitwhile survey." (via @IntelInsider/@eMarketer)
Learn more about the challenges #retail and #hospitality firms are facing in today's tough labor market: insiderintelligence.com/cont…
See what advice Waitwhile CEO @CKlemming has to share about reinventing the physical shopping experience in his latest article for @MyTotalRetail.
mytotalretail.com/article/ho…
In our latest survey, we found that nearly 1 in 2 #retail employees want more #automation at work. As retailers are now facing major workforce challenges, companies need to harness tech solutions to automate mundane, repetitive, or energy-depleting tasks.
waitwhile.com/blog/retail-em…
Long lines and wait times are a persistent problem in #retail. Waitwhile's latest research found that nearly 75% of retail workers say that queues and long waits are a regular issue, with almost 1 in 5 saying it's a daily occurrence.
waitwhile.com/blog/retail-em…
There must be a better way, indeed! Sorry to hear about your negative experience at your doc appointment @annettefranz, but as our survey revealed, you're definitely not alone. ❤️
Today's post >> The State of Waiting in Line: There Must Be a Better Way | CX Journey™ buff.ly/40sznGB #customerexperience #patientexperience #retail #healthcare @waitwhile #customerservice
New Waitwhile research uncovered that nearly 70% of #retail workers regularly have to deal with angry or frustrated customers. More than 1 in 5 face incivility from shoppers daily.
waitwhile.com/blog/retail-em…
Thanks @retexperience for covering our latest study. See all the insights from Waitwhile's survey of 1000 frontline retail workers: waitwhile.com/blog/retail-em…
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Retailers are facing huge workforce challenges. For our newest report, Waitwhile surveyed 1000 frontline #retail workers to better understand how companies can improve both employee and #customerexperience.
waitwhile.com/blog/retail-em…
Consumer expectations for #customerservice are on the rise. How's your business doing when it comes to delivering a delightful, smooth, and personalized #customerexperience?
Take our latest quiz and get a detailed customer flow scorecard in 1 minute.
waitwhile.com/tools/customer…
According to @McKinsey research, 71% of consumers expect companies to deliver personalized interactions and 76% get frustrated if it doesn't happen.
Check out our latest blog post to see how simple it can be to build brand loyalty and drive LTV.
waitwhile.com/blog/virtual-p…
Learn how NYC’s same-day optical studio HEYWEAR uses Waitwhile to manage customer flow and deliver custom prescription eyewear in as little as 30 minutes. waitwhile.com/case-studies/h…
Customer flow management is more important than ever in the era of #omnichannel retail. Make sure you’re prepared to meet the heightened expectations of today’s consumer: waitwhile.com/blog/customer-…
