@waband

Formerly, Vice President & Principal Analyst at Forrester Research focused on CRM/CEM strategy, vendors, and deployment.

 Boston, USA
Joined July 2009
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William Band retweeted
d@DnBukmarketing24 Feb 2014
CRM top 10 trends report for 2014 bit.ly/1cfH5Fr courtesy of @waband @forrester via @customerthink #bigdata
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Due Diligence Required: L2RM Vendors Are Great At Marketing | Forrester Blogs blogs.forrester.com/peter_on…
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Forrester's Top Trends For Customer Service In 2014 | Forrester Blogs blogs.forrester.com/kate_leg…
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William Band retweeted
Forrester
@forrester14 Jan 2014
Will your selling system get you back on a growth trajectory? Find out at #ForrForum for Sales Enablement Pros, 3/3: s.forr.com/ppkB
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Join Me + D&B, HP, Pfizer, SAP, Motorola at Forrester's Forum For Sales Enablement Pros on March 3-4 forr.com/SEF14 #forrforum
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The Forrester #CRM Playbook Executive Overview- updated bit.ly/1hjzV76
The Path To Customer Experience Differentiation | Forrester Blogs blogs.forrester.com/harley_m…
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Microsoft Acquires Parature To Better Position Against Multichannel Customer Service Vendors | Forrester Blogs blogs.forrester.com/kate_leg…
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Verint Acquires KANA Ushers In The Next Wave Of Consolidation In The Greater Customer Serv. Space | Forrester Blogs blogs.forrester.com/kate_leg…
Microsoft aquires Parature bit.ly/1aczVnM #CRM #custserv
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Predictions 2014: B2C CMOs Face Changes As Customers Adopt New Media, Social, And Mobile Behaviors | Forrester Blogs blogs.forrester.com/bert_dum…
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The Future Of Digital Experience Technologies | Forrester Blogs blogs.forrester.com/anjali_y…
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From Revenue To Life-Cycle Management: 2014 Investment Imperatives For B2B CMOs | Forrester Blogs blogs.forrester.com/laura_ra…
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Marketing 2014: Driven By Insights, Striving For Personalization, Breaking Media Boundaries | Forrester Blogs blogs.forrester.com/melissa_…
A Plea For 2014: Focus On Getting The Basics Right When It Comes To Dealing With Your Customers | Forrester Blogs blogs.forrester.com/martha_b…
Will Digital Customer Experience Software Platforms Rule in 2014? | Forrester Blogs blogs.forrester.com/david_ap…
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A Better Global Tech Market In 2014, With The US Pulling the Freight | Forrester Blogs blogs.forrester.com/andrew_b…
Sorry – But Cloud Really Doesn’t Matter | Forrester Blogs blogs.forrester.com/craig_le…
Resources from #Forrester: How to Compete in the Age of the Customer - reports, videos, webinars bit.ly/19tuFM3 #CRM #CEM #CX
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#Forrester #webinar: The Future of Customer Data Management bit.ly/19NdjGm @nyuhanna #CRM #CEM #customerdata
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