Most abandoned checkout flows either rely on manual follow-ups or templated emails that end up in the promotions tab. Either way, you never learn why someone didn’t buy. Amity Voice calls the customer, has a real conversation, and finds out what stopped them. When the moment’s right, it makes them an offer to come back. Every call becomes a feedback loop that helps you recover more revenue over time. Voice is now in beta. See for yourself:

Retaining your customers starts with recognising them. Amity gives you the ability to give each customer their own concierge, making them feel understood and valued.

Replyze is now Amity. A few months ago, we set out to solve a frustration we faced in our own e-commerce brands: customer support was an unnecessary bottleneck. No matter what we tried, it still caused massive friction when scaling. We called our solution Replyze. AI that replies to your customers. After dozens of demo calls with other e-commerce founders, we learned that this was much bigger than a personal problem. As much as our product removed the friction caused by scaling support tickets, the real problem became clearer. Brands were spending thousands acquiring customers, just to treat each one like a ticket to close as quickly as possible when they reached out. Our philosophy changed, and we decided that our name should reflect that. Amity is built on the opposite premise: every customer should be known and remembered, even at a massive scale. It represents our philosophy that support should be used to build relationships and turn one-time buyers into lifelong fans. If this resonates with you, let’s hop on a demo call.