University of Alaska Anchorage IT Services Call Center | Hours: M-F 7AM-10PM & Sun 10AM-2PM. *To reset or obtain your password: https://xitter.cf/t.co/wxJU6YO8AG
Anchorage, AK
Joined September 2009
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[status] Scheduled (Feb 19, 2026, 06:00 AKST): What: UAA IT Services will be updating me.UAA beginning Thursday, February 19, at 6 AM to 7 AM.
Why: The ELMO software update for me.UAA includes enhancements for security and stability.… stspg.io/wnggm90b8y0z?u=0s3v…
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[status] Scheduled (Feb 19, 2026, 06:00 AKST): Maintenance will begin as scheduled in 60 minutes. stspg.io/wnggm90b8y0z?u=9608…
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[status] Investigating: We have received reports where students have suddenly lost access to view their Spring 2026 courses.
UAA IT Services is working to identify the root cause and implement a solution.
Next update at 8:45 AM stspg.io/6pj66yb50hdk?u=n5ls…
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[status] Identified: We have determined that a Blackboard API error is the root cause of the issue.
This is a vendor-related problem and not an issue with our systems. We are actively working with Blackboard and will share updates as… stspg.io/6pj66yb50hdk?u=7n54…
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[status] Investigating: The Prince William Sound College (PWSC) experiencing an unexpected network outage. The main UAA Anchorage campus and the other UAA community campuses are not affected.
UAA IT Services is working with PWSC to i… stspg.io/1v0cfnndmpfm?u=s22m…
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[status] Resolved: Network has been restored at PWSC. Internet and campus phones are now operational.
We apologize for the network inconvenience. stspg.io/1v0cfnndmpfm?u=wtzr…
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[status] Investigating: We’re currently experiencing a disruption with Microsoft 365 logins.
UAA IT Services is working to identify the root cause and implement a solution.
Users may not be able to login to Microsoft 365, or any ser… stspg.io/5xt0n9x3shmw?u=m1vg…
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[status] Investigating: We are continuing to investigate this issue.
Next update at 11:45 stspg.io/5xt0n9x3shmw?u=6kmr…
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[status] Investigating: We’re currently experiencing a network outage at our UAA community campuses:
- Mat-Su College (MSC)
- Kenai River Campus (KRC)
- Kodiak College
UAA IT Services is working with the vendor and community campuses… stspg.io/91p4ng0qwbmv?u=jqgg…
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[status] Investigating: We have received reports that Kachemak Bay Campus (KBC) is now affected by this network outage too. stspg.io/91p4ng0qwbmv?u=hznk…
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[status] Investigating: We’re currently experiencing a login disruption with Modern Campus CMS. Users may experience a login failure message, "Please specify the skin, account, and site in the URL", when attempting to log in.
UAA IT … stspg.io/dpjqdfkfdrlh?u=zsdh…
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[status] Identified: We’ve determined the root cause of the issue and are working on implementing a fix.
Next update at 4:34 P.M. stspg.io/dpjqdfkfdrlh?u=0d6n…
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[status] Identified: We’ve determined that the printer's scan-to-email is intermittently not sending the scans to email inboxes.
Departmental printers with scan-to-email configured may be affected. stspg.io/cw871k8rr07s?u=xywk…
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[status] Resolved: The issue with scan-to-email has been resolved.
We’re sorry for the disruption this may have caused. stspg.io/cw871k8rr07s?u=nbmn…
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[status] Scheduled (Dec 22, 2025, 08:00 AKST): What: UAA IT Services will be performing system maintenance for the Virtual Desktops and Virtualized Hosts beginning Monday, December 22 at 8 AM to Friday, January 2 at 5 PM.
Why: To enh… stspg.io/2qnvf63f9zqc?u=tq7c…
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[status] Scheduled (Dec 22, 2025, 08:00 AKST): Maintenance will begin as scheduled in 60 minutes. stspg.io/2qnvf63f9zqc?u=prx6…
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[status] Scheduled (Dec 22, 2025, 08:00 AKST): What: UAA IT Services will be performing maintenance on the core UAA Network for the East side of the Anchorage campus beginning Monday, December 22 at 8 AM to Friday, January 2 at 5 PM.
… stspg.io/v9psz6ssm5kj?u=2fxx…
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[status] Scheduled (Dec 22, 2025, 08:00 AKST): Maintenance will begin as scheduled in 60 minutes. stspg.io/v9psz6ssm5kj?u=fjdr…
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[status] Scheduled (Dec 19, 2025, 12:00 AKST): What: UAA IT Services will be migrating the phone system beginning Friday, December 19 at 12 PM to 5 PM.
Why: To enhance the performance, reliability, and security of our phone system.
… stspg.io/q44j1bv8fx5q?u=gb8n…
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[status] Scheduled (Dec 19, 2025, 12:00 AKST): Maintenance will begin as scheduled in 60 minutes. stspg.io/q44j1bv8fx5q?u=729k…
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[status] Scheduled (Dec 22, 2025, 08:00 AKST): What: UAA IT Services will be performing maintenance and clean up to network connections between UAA buildings and office locations in the Anchorage area beginning Monday, December 22 at … stspg.io/kg3j1xw9w3sw?u=s05r…
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[status] Scheduled (Dec 22, 2025, 08:00 AKST): Maintenance will begin as scheduled in 60 minutes. stspg.io/kg3j1xw9w3sw?u=jnny…
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[status] Scheduled (Dec 22, 2025, 06:30 AKST): What: UAA IT Services will be upgrading the endpoint management system for Apple devices beginning Monday, December 22 at 6:30 AM to 7:30 AM.
Why: To support our vendor's rebranding and … stspg.io/qzcbyvdhzmn0?u=n6fk…
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[status] Identified: We are currently experiencing network performance degradation affecting KRC, KBC, and MSC locations.
Network circuits at these sites are operating at significantly reduced bandwidth (approximately 5 Mbps).
Our e… stspg.io/c8vpkf9tq2b5?u=km5d…
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[status] Identified: Network performance is improving but not yet fully resolved
The Vendor found a bad fiber connection in their network and routed around it. They will be doing tests at our sites. Users may experience short inter… stspg.io/c8vpkf9tq2b5?u=b74p…
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[status] Identified: We are aware of an ongoing issue affecting Microsoft A1 Plus licenses. As a result, some users may temporarily lose access to desktop Office applications, especially Adjunct Faculty and Crafts & Trades employees.
… stspg.io/7tqssypj2pmb?u=rdrj…
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[status] Investigating: We’re currently experiencing an outage with incoming telephone calls from in state to Enrollment Services and IT Technical Support Desk.
UAA IT Services is working to identify the root cause and implement a so… stspg.io/13nc8vdyw73t?u=nptp…
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[status] Resolved: The issue with the Enrollment Services and IT Technical Support Center phone system has been resolved.
We’re sorry for any delays you may have experienced in receiving support. stspg.io/13nc8vdyw73t?u=qghw…
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[status] Identified: A network provider for the University of Alaska (UA) is experiencing a network outage.
Anyone connected to the UAA network attempting to access non-UA sites may not be able to reach them.
Anyone off campus attem… stspg.io/xk8t8syykpb9?u=d85r…
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[status] Monitoring: UA OIT implemented a workaround to use alternative network routes.
Users should see internet connections to and from UAA begin to work again.
UAA and UA OIT Network Engineers are continuing to monitor the situat… stspg.io/xk8t8syykpb9?u=b5x0…
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[status] Scheduled (Sep 5, 2025, 07:30 AKDT): Maintenance will begin as scheduled in 60 minutes. stspg.io/xrh9swk1wnkf?u=77wk…
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[status] In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. stspg.io/xrh9swk1wnkf?u=mwl6…
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[status] Identified: We’ve determined that some new University students, faculty and staff cannot access Microsoft 365 applications upon initial login.
This problem may impact multiple users across the system due to a malfunction in … stspg.io/xh1vf0n2t2tm?u=s6wj…
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[status] Identified: We’ve determined there is an issue with our web authentication system.
Anyone needing to login to UAA websites may be affected.
We’re working to restore web authentication system.
Next update at 9:35 AM. stspg.io/8bghn8ymqng7?u=tyjf…
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[status] Monitoring: We’ve deployed a fix to our authentication system.
Users should now be able to login to UAA websites.
We’re monitoring for the next hour to ensure all affected services and websites are working as expected.
Nex… stspg.io/8bghn8ymqng7?u=tphp…
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[status] Scheduled (Aug 21, 2025, 08:00 AKDT): What: UAA IT Services will be changing the "Forgot Password" link on the Microsoft 365 login page beginning Thursday, August 21 at 8 AM to 9:30 AM.
Why: The link will direct people to UA… stspg.io/lk2fgd8l7qm1?u=sd63…
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[status] Scheduled (Aug 21, 2025, 08:00 AKDT): Maintenance will begin as scheduled in 60 minutes. stspg.io/lk2fgd8l7qm1?u=x0gy…
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