Hello there,
Thank you for reaching out to Customer Support!
I'm sorry to hear that you received a items not as described. I've issued a full refund for the items to your original form of payment.
I understand please hold while I transfer you to my team who can further investigate this for you. Have an amazing rest of your day馃槉
Instead of requesting a Clean Out Kit, you can order a Donation Kit and turn your clothes into cash for a charity of your choice.
For every donation bag, we give $5 to your selected charities supporting families, education, natural disaster relief, and the environment. Instead of a payout, you'll get a tax receipt and those warm and fuzzy feelings that only come from helping others. That's a karmic win-win.
Hello ! Thank you for getting in touch. We'd gladly help you reset your password. What is the email associated with your account?
馃憢Thrifters! In addition to our Twitter Support hours, we're also available via chat on our site & app Monday-Friday from 6am-8pm PST and Saturday-Sunday from 7am-5pm PST!
We're so sorry to hear you may have received an item not as described, and happy to help with this. To confirm, would you like to return these three items?
So sorry for this oversight on our end! For security purposes, please send us a DM and we'll further assist you!
We're so sorry for this oversight, Anna! Please send us a DM with your order number and we can help! 馃挌
Hello Jessica! We received your DM but regrettably, we are unable to send a response. Kindly check your settings to allow us to respond to your message. 馃槉
Welcome, any new Skimm'rs! If you spotted thredUP in today's edition of @theSkimm, just FYI - you will automatically get an awesome free pin with your thredUP order!!
Psst, BIG things are coming to thredUP tomorrow馃憖!! You don鈥檛 wanna miss out on the reveal. To be in the know, download the latest version of the app! #chooseused
