Welcome to thredUP Support! Send us a DM if you have any questions. thredUP Support Twitter Hours: Monday-Sunday 8am to 5pm PDT

Joined June 2018
Hello there, Thank you for reaching out to Customer Support! I'm sorry to hear that you received a items not as described. I've issued a full refund for the items to your original form of payment.
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Hi . Thank you for reaching out to Customer Support!
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I understand please hold while I transfer you to my team who can further investigate this for you. Have an amazing rest of your day馃槉
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We are sorry to hear we never received your bag. We don't see any in transit scans for bag B2CWB-P5HQF. Do you have any receipts or emails from the carrier that confirms the bag was sent to us?
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Instead of requesting a Clean Out Kit, you can order a Donation Kit and turn your clothes into cash for a charity of your choice.
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For every donation bag, we give $5 to your selected charities supporting families, education, natural disaster relief, and the environment. Instead of a payout, you'll get a tax receipt and those warm and fuzzy feelings that only come from helping others. That's a karmic win-win.
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Hello ! Thank you for getting in touch. We'd gladly help you reset your password. What is the email associated with your account?
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馃憢Thrifters! In addition to our Twitter Support hours, we're also available via chat on our site & app Monday-Friday from 6am-8pm PST and Saturday-Sunday from 7am-5pm PST!
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We're so sorry to hear you may have received an item not as described, and happy to help with this. To confirm, would you like to return these three items?
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Additionally, we're sorry about the recent delays, as we are implementing new shipping processes, and still working to perfect the process & bundling process. Your feedback is greatly appreciated and we will be sure to share with our team.
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We have responded to your DM!
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We have responded to your DM! 馃槉
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Hi there! We have responded to your DM 馃槉
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So sorry for this oversight on our end! For security purposes, please send us a DM and we'll further assist you!
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We're so sorry for this oversight, Anna! Please send us a DM with your order number and we can help! 馃挌
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Hey Kathryn, we DM'd you with more info about your bag!
Hi there! We followed up with your DM!
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Hello Jessica! We received your DM but regrettably, we are unable to send a response. Kindly check your settings to allow us to respond to your message. 馃槉
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Welcome, any new Skimm'rs! If you spotted thredUP in today's edition of @theSkimm, just FYI - you will automatically get an awesome free pin with your thredUP order!!
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Psst, BIG things are coming to thredUP tomorrow馃憖!! You don鈥檛 wanna miss out on the reveal. To be in the know, download the latest version of the app! #chooseused
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Hello Twitter world, we can't wait to help you thrift better! 馃泹馃寧
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