Enabling organisations to make their customers happier!

Joined June 2011
Oke Eleazu retweeted
"CX is the whole journey, touch points and the "in-between" space." 💯 presentation by @thinkoutsidein at #CXDay in #London. @CXPA_Assoc – at City of London, London
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Replying to @thinkoutsidein
@thinkoutsidein Oke Eleazu keynote from @boughtbymany - Elements of 'Customer Values' that drive advocacy #cxday @natilikgroup
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Listening to Oke @thinkoutsidein wax lyrical on the power of leadership and culture in customer experience #CXDay - love the passion!
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Shouting from the rooftops, @boughtbymany is in Sunday Times Tech Track 100 Ones to Watch @ST_TechTrack #TechTrack100 #OTW
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Super excited as @boughtbymany is nominated for Innovation award at this evening's #BIA2017, thanks to @Insurance_Post and to @CoveaInsplc
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Just finished @bhorowitz brilliant book. A year into an early stage venture, it's my new business bible. Here's to no WFIO's😉
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When a non-customer centric pension company praises a customer happiness book 😒#holidayread . Great book though @thinkoutsidein !
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New book, can't wait to start reading! #serviceexcellence #inspiration @thinkoutsidein
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Another milestone @boughtbymany 250,000 members. Thanks to each and every one of you.
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Replying to @thinkoutsidein
I shall read your book over Xmas @thinkoutsidein - it looks as thought provoking and as entertaining as it's author! Thank you!
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Almost ready to go in Stockholm...fired up! #teliac2c
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Thanks, but I don't think I'll be appearing at the Comedy Store any time soon! xitter.cf/big_pink/status/788329…
Learning about the realities of customer experience from @thinkoutsidein - think he's also got a job in comedy - hilarious! #efplondon
Thanks I appreciate it! xitter.cf/cuttsyandcuttsy/status…
Great talk @thinkoutsidein totally agree 'without execution design is nothing' #efplondon it's why we focus on 'Making thinking happen'
Thanks Darren, I hope you enjoy the read! xitter.cf/__dman__/status/788336…
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Very inspiring presentation from @thinkoutsidein Without seamless execution, design is nothing #efplondon
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To coincide with @AmazonUK Launch of #ECHO in UK @boughtbymany demonstrates voice parrot insurance @ExoticDirect xitter.cf/InsTimesNews/status/77…
.@boughtbymany's Guy Farley showcases chatbot and tells audience what the technology will mean for #brokers
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he's brilliant - can see why he's a fab board member!
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