AI customer support for B2B teams | One ticketing engine for Slack, email, chat, MS Teams, and Discord. Try for free.

Palo Alto
Joined May 2022
“You need to build a repeatable sales process” might be the most hand-wavy advice in startups. Cool. But HOW? When your first 10 deals all closed differently -- through warm intros, random inbounds, and pure founder-led sales hustle -- where do you even start? That's exactly what I dug into for the latest article in my 0-$5M series on @firstround Review. Tried to focus not on the theory, but on gathering actual tactics from founders and revenue leaders who’ve navigated this phase themselves, with folks like: - Sam Taylor, first enterprise sales rep @dropbox, also GTM leader at @quip, @loom - Mike Molinet built @branchmetrics to $100M+ ARR, now doing it again at @thenaplatform - @martabralic, founder/CEO of @pomelocare, early at @flatironhealth - @TheGreatMikesby, who’s been a first 20 employee 6X - @kazanjy, who literally wrote the book on founder-led sales They share tons of great advice on how to avoid getting bogged down by distractions and fix your funnel stages/metrics, as well as great tips on headcount, comp, and reverse-engineering the founder-led sales magic.
2
6
16
2,636
Check out this post for two examples of how we’re experimenting with practical customer data use cases for #LLMs: ⚡ Making customer success more efficient with @thenaplatform and @kapa_ai 🔓 Unlocking 1:1 personalization with @OpenAI and RudderStack bit.ly/3UWNFOI
1
2
259
1000 minutes a day on @thenaplatform—mind-blowing! 🤯 When we started, one question loomed: Does the world need another support tool? Back then, managing support was chaos—Slack here, Teams there, tickets scattered. Frustration everywhere. We knew there had to be a better way.
1
2
5
356
The market is on 🔥, and we’re hiring in India: - Software Development Engineer 1, Backend (2) - Software Development Engineer 1, AI - Software Development Engineer 2, AI - Software Development Engineer 3, Front-end - Commercial Sales (2) Leave a comment, and we’ll get in touch
18
2
6
1,159
Today, we’re introducing Help Centers: a powerful step toward an all-in-one customer support solution. Create, edit, organize, and publish knowledge more easier than ever. 2/2
1
1
122
Multimillion-dollar relationships, two disconnected platforms: Slack vs. MS Teams. Thriving despite the divide—how? @thenaplatform 🔥 1/3
1
1
1
132
Hard lesson @thenaplatform: A customer should have access to your product only if they pay and truly need it. Now: ✅ 100% paid customers ✅ 95% use Thena daily Transparent pricing + real pain + hard qualification = long-term success 💡
2
2
153
Big milestone today @thenaplatform! 🎉 We just onboarded our largest customer yet—60 full access/admin users from a single company! 🚀🔥 Previous record? 40 users 👏
1
1
1
2
254
Customer feedback changed our journey @thenaplatform. It shaped our product into what it is today 🔥 ---------------- “We really love Thena, its changed everything for us as a team”
1
1
102
Our product usage at @thenaplatform grew 10x in the last 6 months 🔥 Top users have in-app activity of 6 hours per day 🤯
1
3
99
New pricing page @thenaplatform 🔥
2
2
159
Smart conversations start with bold brands and @thenaplatform 🔥 #customersupport #ai #b2bsaas
1
2
199
We launched Snooze recently @thenaplatform. Make support requests disappear from your view, temporarily.
1
1
128
New page to book demos.
1
2
2
183
Our new product Drafts at @thenaplatform. Never worry about losing your work—pick up right where you left off, anytime. Delivering the best support experience for your customers, every time.
1
2
3
199
Check out this post for two examples of how we’re experimenting with practical customer data use cases for #LLMs: ⚡ Making customer success more efficient with @thenaplatform and @kapa_ai 🔓 Unlocking 1:1 personalization with @OpenAI and RudderStack bit.ly/3UWNFOI
2
3
200
Thena needed a way to centralize support tasks, notifications, and ticket updates for growing customer needs. Using Knock’s infrastructure, they built an inbox to streamline workflows and boost customer satisfaction. Our Dev Advocate @J_Everhart383 chatted with @thenaplatform founder @mikemolinet about its impact. Watch the full video in the replies!👇
1
3
9
563
📺 ICYMI: @J_Everhart383 sat down with @mikemolinet from @thenaplatform to discuss their new inbox feature and the power of sending product updates to shared Slack channels. As channels get saturated, teams need to focus on creating cross-channel experiences for better engagement. Full interview in the replies! 👇
1
1
1
6
682