Thena retweeted
“You need to build a repeatable sales process” might be the most hand-wavy advice in startups. Cool. But HOW? When your first 10 deals all closed differently -- through warm intros, random inbounds, and pure founder-led sales hustle -- where do you even start?
That's exactly what I dug into for the latest article in my 0-$5M series on @firstround Review. Tried to focus not on the theory, but on gathering actual tactics from founders and revenue leaders who’ve navigated this phase themselves, with folks like:
- Sam Taylor, first enterprise sales rep @dropbox, also GTM leader at @quip, @loom
- Mike Molinet built @branchmetrics to $100M+ ARR, now doing it again at @thenaplatform
- @martabralic, founder/CEO of @pomelocare, early at @flatironhealth
- @TheGreatMikesby, who’s been a first 20 employee 6X
- @kazanjy, who literally wrote the book on founder-led sales
They share tons of great advice on how to avoid getting bogged down by distractions and fix your funnel stages/metrics, as well as great tips on headcount, comp, and reverse-engineering the founder-led sales magic.
Thena retweeted
Check out this post for two examples of how we’re experimenting with practical customer data use cases for #LLMs:
⚡ Making customer success more efficient with @thenaplatform and @kapa_ai
🔓 Unlocking 1:1 personalization with @OpenAI and RudderStack
bit.ly/3UWNFOI
Thena retweeted
1000 minutes a day on @thenaplatform—mind-blowing! 🤯
When we started, one question loomed: Does the world need another support tool? Back then, managing support was chaos—Slack here, Teams there, tickets scattered. Frustration everywhere.
We knew there had to be a better way.
Thena retweeted
The market is on 🔥, and we’re hiring in India:
- Software Development Engineer 1, Backend (2)
- Software Development Engineer 1, AI
- Software Development Engineer 2, AI
- Software Development Engineer 3, Front-end
- Commercial Sales (2)
Leave a comment, and we’ll get in touch
Thena retweeted
Replying to @Govikavaturi @thenaplatform
Today, we’re introducing Help Centers: a powerful step toward an all-in-one customer support solution. Create, edit, organize, and publish knowledge more easier than ever. 2/2
Thena retweeted
Multimillion-dollar relationships, two disconnected platforms: Slack vs. MS Teams. Thriving despite the divide—how? @thenaplatform 🔥 1/3
Thena retweeted
Hard lesson @thenaplatform: A customer should have access to your product only if they pay and truly need it.
Now:
✅ 100% paid customers
✅ 95% use Thena daily
Transparent pricing + real pain + hard qualification = long-term success 💡
Thena retweeted
Big milestone today @thenaplatform! 🎉
We just onboarded our largest customer yet—60 full access/admin users from a single company! 🚀🔥
Previous record? 40 users 👏
Thena retweeted
Customer feedback changed our journey @thenaplatform. It shaped our product into what it is today 🔥
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“We really love Thena, its changed everything for us as a team”
Thena retweeted
Our product usage at @thenaplatform grew 10x in the last 6 months 🔥
Top users have in-app activity of 6 hours per day 🤯
Thena retweeted
We launched Snooze recently @thenaplatform. Make support requests disappear from your view, temporarily.
Thena retweeted
Our new product Drafts at @thenaplatform. Never worry about losing your work—pick up right where you left off, anytime. Delivering the best support experience for your customers, every time.
Thena retweeted
Check out this post for two examples of how we’re experimenting with practical customer data use cases for #LLMs:
⚡ Making customer success more efficient with @thenaplatform and @kapa_ai
🔓 Unlocking 1:1 personalization with @OpenAI and RudderStack
bit.ly/3UWNFOI
Thena retweeted
Thena needed a way to centralize support tasks, notifications, and ticket updates for growing customer needs.
Using Knock’s infrastructure, they built an inbox to streamline workflows and boost customer satisfaction.
Our Dev Advocate @J_Everhart383 chatted with @thenaplatform founder @mikemolinet about its impact. Watch the full video in the replies!👇
Thena retweeted
📺 ICYMI: @J_Everhart383 sat down with @mikemolinet from @thenaplatform to discuss their new inbox feature and the power of sending product updates to shared Slack channels.
As channels get saturated, teams need to focus on creating cross-channel experiences for better engagement.
Full interview in the replies! 👇












