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Welcome to Termii V4🎉🚀
Signals, Engage and Resolve now come together in one AI-native platform for customer experiences across authentication, engagement and support.
Your customer doesn’t experience your support stack. They experience one company.
But when conversations are scattered across channels and systems, your team can spend more time piecing together the story than solving the problem.
Resolve brings conversations, customer profiles and support workflows into one connected workspace, giving your team the context to respond with clarity, consistency and confidence.
Explore Resolve at termii.com.
Termii retweeted
Very helpful, I was researching about OTP & AI recommended Termii. That's how I got to know them for the first time. I'll be opening account & I'll follow your fix.
I came across this your post after many months of posting it because I came on twitter to search about Termil
A Nigerian startup launched their app. Built a clean OTP flow. No rate limiting on the SMS endpoint. Shipped it.
Within 48 hours, their Termii balance went from ₦150,000 to zero.
They woke up to failed OTP delivery complaints from real users.
Checked their logs.
Someone had been hitting their /send-otp endpoint in a loop with thousands of requests sending SMS to sequential phone numbers that were not even their users.
This is called SMS pumping fraud.
Here is how it works:
• Fraudsters find your open OTP endpoint
• They send requests to thousands of phone numbers, sometimes numbers they control on premium routes
• Every successful SMS costs you money
• They get a cut from the carrier. You get the bill.
It is automated. It runs while you sleep.
The fixes that would have stopped it entirely:
• Rate limit by IP: max 3 OTP requests per IP per hour
• Rate limit by phone number: max 3 requests per number per 10 minutes
• Add a minimum delay between requests
• Implement CAPTCHA or device fingerprinting on the frontend
• Alert yourself when SMS spend spikes above a threshold
None of this is complicated.
All of it takes less than a day to implement.
That startup lost ₦150,000 in two days and had to shut down OTP entirely while they fixed it.
Their users thought the app was broken.
Some never came back.
The breach was not dramatic.
No hacker. No sophisticated attack.
Just an open endpoint and a bot.
Secure your OTP flow before you launch.
Not after you've learned the hard way.
Your customers shouldn’t have to repeat themselves because their conversations are scattered across different channels.
When support teams have the full context in one place, they can respond faster, reduce friction and resolve issues more effectively.
With Termii Resolve, bring customer conversations together and give your team the clarity they need to deliver better support.
Explore Resolve today → termii.com
Termii retweeted
Nigeria : la société Termii lance la version 4 de sa plateforme de communication wearetech.africa/fr/fils/bre…
Termii retweeted
Termii has launched V4, an updated customer communication platform combining API messaging, automated marketing campaigns and omnichannel customer support.
The platform includes Signals, Engage and Resolve, covering messaging, campaign automation and customer support across multiple channels.
Read more: techpoint.africa/brandpress/…
-Brand Press
Going the extra mile looks different every day. More often cuts a collection of small things that make a big difference.
Let us celebrate the people who keep showing up & finding solutions. Thank you for going the extra mile 💙❤️💛
#CustomerServiceWeek
Happy 66th Independence Day, Nigeria! 🇳🇬💚
66 years of strength, style, culture and pure Naija spirit. Through it all, we still show up colorful, creative and full of hope.
Here’s to the people, the dreams, and the future we’re all building together. Happy Independence Day!
Termii retweeted
Meet Ayomide Awe
@ayomideawee is a Co-founder and Chief Technology Officer of Termii, Africa's leading customer engagement platform. He leads the technology strategy with a guiding philosophy: "building for Africa and shipping globally", creating resilient,
Instead of treating the losses as part of the cost of doing business, this article explains what SMS pumping is, how it happens, and the practical steps businesses can take to prevent it before it impacts their budgets.
Read more on the Termii blog: termii.com/company/blog/the-…
What an amazing experience at @wetechofficial Conference 2026! ✨
We’re excited to have been a part of this community that continues to push boundaries and create room for more women in tech.
With Termii Engage, you can go beyond one-off campaigns to build meaningful, lasting customer relationships.
Segment your audience, personalise every message and automate customer journeys that keep people engaged at every stage.
From the first interaction to long-term loyalty, Termii Engage helps you deliver the right message to the right customer at the right time.
Explore Termii Engage on termii.com and discover what you can build
Termii retweeted
Big market moments demand reliable communication. As Nigerians participate in the Dangote Refinery IPO, transaction depends on reliable communication.
Termii helps banks and fintechs keep the transaction alerts, and critical messages flowing reliably at termii.com!
Managing conversations across multiple channels comes with more challenges than most teams expect.
In this article, we broke down the problem and why having everything in one inbox can make a real difference.
Read more on our blog: termii.com/company/blog/ever…
Big market moments demand reliable communication. As Nigerians participate in the Dangote Refinery IPO, transaction depends on reliable communication.
Termii helps banks and fintechs keep the transaction alerts, and critical messages flowing reliably at termii.com!


































