"A conversation can be contained without the customer's issue being resolved." Our CEO Katie Stein has a problem with one of CX's favorite metrics.
In a new interview with @Techintelpro, Katie explains why containment is often treated as a win when it's really just an intermediate metric, why the hesitation around agentic AI is a trust problem rather than a technology one, and why autonomy in a customer-facing environment should be earned through evidence, not assumed because a demo looked good.
TechIntelPro retweeted
Willing to let go of how things used to work? According to our @TempoHQ CEO Vic Chynoweth, that's what separates the AI-era winners from everyone else.
Read the full interview by @TechIntelPro
#IntelligentPortfolioManagement #Leadership #EnterpriseAI sprou.tt/1o8yeUZZn27
TechIntelPro retweeted
"@Airrived_ai Launches Sovereign AI Platform for Enterprise Control" - techintelpro.com/news/AI/Age… via @techintelpro
AI isn’t failing at the model. It’s failing at the document layer underneath it.
If your documents aren’t classified, connected, governed and AI-ready, even the best model can only work with what it’s given.
In his latest article in @TechIntelPro, Docufree’s Chief Revenue Officer Rodney Foreman explains why the future of AI depends on fixing the information infrastructure beneath it.
Read the full article here ➡️ docufree.com/your-ai-isnt-fa…
#AI #DocumentManagement #IntelligentDocumentProcessing #InformationManagement #Data
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"@Airrived_ai Named Gartner Emerging Tech AI Vendor for Autonomous Security Operations" - techintelpro.com/news/ai/age… via @techintelpro
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Losing one driver costs nearly $13,000. For a fleet of 1,000, that’s nearly $12 million a year.
At Vision 26, Motive launched Driver Rewards — turning everyday driver performance into automated incentives that help fleets recognize great work at scale.
No manual tracking. No inconsistency. Just scalable recognition.
→ 100K+ hours returned to managers
→ 8x safety improvement for engaged drivers
→ Critical risks like cell phone use drop to zero
See what else launched at Vision 26 from @TechIntelPro: techintelpro.com/news/hr/wor…
TechIntelPro retweeted
@Groups360 is partnering with myRiva, the AI‑driven business travel marketplace, to bring travel booking and meeting space sourcing into one unified experience. Check out the full @techintelpro news story here:
bit.ly/4xnsSpF
TechIntelPro retweeted
"@Airrived_ai Named Gartner Tech Innovator for Second Time" techintelpro.com/news/ai/ent… via @techintelpro
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Payments don’t fail in theory. They fail in real life.
PayNearMe’s @stevegkramer shares how businesses can move beyond the “happy path” and design better payment experiences in @techintelpro:
na2.hubs.ly/H0550j60
#selfservice #paymentexperience
TechIntelPro retweeted
In the real world, not every payment goes down the "happy path." In a new interview with @techintelpro, Steve Kramer of our client @PayNearMe explains why payment experiences need to be designed for friction, failure and recovery.
techintelpro.com/interviews/…
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In a @techintelpro Q&A, @immuta CEO Matt Carrol shared insights on how shifting flawed access systems to precise, #context aware provisioning is essential to optimize real time #data control. Read more below.
Our CEO Matt Carroll sat down with Tech Intel Pro to talk about why governance needs a fundamental reset, and what it actually looks like to deliver data to humans and AI agents at the speed modern businesses demand. Worth a read.
ow.ly/vgvh50YH3G1
TechIntelPro retweeted
Trellix NDR now integrates with @nozominetworks to deliver unified visibility across IT and industrial environments. Detect lateral movement and close the gap between your SOC and the factory floor.
@techintelpro has more. bit.ly/48MADeP
TechIntelPro retweeted
Pretty cool to see the FinTech media talk about our launch in the US.
Thanks to @fintechf, @InnovationStret, @techintelpro, and more for covering the story.
TechIntelPro retweeted
From stadiums to streams, sports & gaming are rewriting the rules of engagement. 📱⚡
5WPR introduces its Integrated Sports & Gaming PR Suite - helping brands connect with fans, boost visibility & drive growth. 🎮🏟️ @techintelpro
#SportsPR #GamingPR
techintelpro.com/news/Enterp…























