TCN non è solo un'azienda dello Utah: siamo un team globale. L'Employee Spotlight di questa settimana è dedicato al nostro team in Italia, dove Roberto Guidi ha dimostrato una straordinaria dedizione nel guidare la crescita e l'innovazione in tutto il mercato italiano. Diplomato in Agraria, Roberto ha costruito un solido percorso nel settore bancario e dei servizi finanziari – lavorando con realtà internazionali come Ford Credit, Citicorp, Deutsche Bank e Lindorff/Intrum – e porta in TCN un ricco bagaglio di esperienza operativa e di conoscenza del settore. Alla domanda su cosa preferisca del suo lavoro in TCN, Roberto ha indicato la natura dinamica della collaborazione tra lingue e competenze diverse, unita all'entusiasmo di trovarsi al centro dei momenti chiave dello sviluppo del mercato. Gli piace in particolare implementare con i nuovi clienti strumenti innovativi come Workforce Management (WFM), Conversational Analytics e Smart AMD, quest'ultimo una novità assoluta per il mercato italiano. Quando non è in ufficio o in riunione con i clienti, troverete Roberto impegnato in attività all'aperto come il trekking e la corsa, alla scoperta di nuove mete di viaggio, ai fornelli a preparare ottimi piatti o a rilassarsi a casa con i suoi gatti. Grazie, Roberto, di far parte del team globale di TCN! TCN is not simply a Utah company; we are a global team. This week's Employee Spotlight shines on our team in Italy, where they have shown outstanding dedication to driving key growth and innovation across the region. Roberto Guidi holds a diploma in Agriculture and a robust background in the Banking and Financial Services industry—having worked with global institutions like Ford Credit, Citicorp, Deutsche Bank, and Lindorff/Intrum—he brings a wealth of operational experience and domain knowledge to TCN. When asked about his favorite part of working at TCN, he highlighted the dynamic nature of cross-language, cross-domain collaboration and the thrill of being right at the center of pivotal market-building moments. He particularly enjoys deploying transformative tools with new customers, including Workforce Management (WFM), Conversational Analytics, and Smart AMD, which is brand-new to the Italian market. When not in the office or meeting with clients, you’ll find Roberto staying active through trekking and running, exploring new destinations while traveling, cooking up great meals, or relaxing at home with his cats. Thank you for being part of TCN's global team! #EmployeeSpotlight #TeamTCN #CompanyCulture #ClientSuccess #StGeorge

Agility and compliance must go hand in hand. Ryan Pratt, VP Production Technology Solutions at TSI Canada, explains how TCN's Natural Language Compliance tool simplifies operations by allowing real-time adjustments on the fly. Instead of taking down entire campaigns or spending days resolving campaign errors, teams can pivot in seconds and keep operations running smoothly while staying fully compliant. TCN empowers call centers with intuitive, flexible tools that turn complex compliance management into a seamless, hassle-free process. #FinTech #ContactCenter #Compliance #NaturalLanguageProcessing #BusinessPartnerships #TCN #CustomerSuccess youtube.com/shorts/YnkbQwRyT…

When facing a tight deadline to upgrade core technology, having a reliable partner makes all the difference. Tim Cullen, Chief Information Officer at Credit Corp Group, shares how their team managed a major platform transition under strict time constraints. With an existing contract expiring, Credit Corp Group needed to replace its core dialer technology — implementing a new solution for 400 agents handling approximately 1.3 million outbound calls per day in just six weeks. TCN is proud to deliver fast, seamless deployments that help large-scale operations stay efficient without missing a beat. youtube.com/shorts/tPA4qTtUa… #FinTech #ContactCenter #DialerTechnology #BusinessPartnerships #TCN #CustomerSuccess

You’ve heard about TCN’s acquisition of Abstrakt, but what does that mean for your contact center? Join us on October 21 at 11:00 a.m. MT for an inside look at the acquisition, the technology Abstrakt brings to TCN and what comes next. Come with your questions! Register for Free: ow.ly/GFBN50ZXjTN #ContactCenter #TCNAcquisition #CustomerExperience #CallCenterSolutions #ContactCenterTech #CXInnovation #CustomerService #TechWebinar #BusinessGrowth

TCN offers support that really stands out according to one of our UK clients - APN Group. When you’re running a contact centre, having the right technology is only part of the equation. You also need a team behind that technology who are there when you need them. For Angela Allen-Burns from APN Group, TCN isn’t just a software provider — it’s an extension of her team. Whether she has a question or needs help with the technical side of the software, Angela knows she can turn to the TCN UK Account Managers for support. No question is too much. No problem is faced alone. That’s what real partnership looks like. Want a contact centre provider that’s there to support your team? Talk to TCN today. tcn.com/request-a-demo/ ow.ly/pFUi50ZLpOE #TCN #ContactCentre #ContactCentre #BPO #CustomerExperience #CX #CustomerService #Partnership #TechSupport #UKBusiness

Meet Tom Saratella: A dedicated leader driven by integrity and a passion for people. With over 16 years of experience in the contact center industry, Tom has built a career defined by strong professional relationships and a commitment to excellence. Since joining TCN in April 2023, he has been a valuable part of the team, where he deeply values the family-like environment and the chance to collaborate with talented colleagues. Tom is passionate about helping organizations succeed, noting that clients are often surprised by the depth of support TCN’s team of experts provides, as well as the immediate benefits they see when implementing SMS features. Throughout his career, Tom has been recognized as Sales Representative of the Year, BDR Rep of the Year, and has even received a Stevie Award nomination. When he isn’t working, Tom enjoys golfing and spending quality time with his family. Guided by a philosophy of treating everyone with kindness and professionalism, he brings respect and integrity to every interaction. Thank you for being part of the team here at TCN! #EmployeeSpotlight #TeamTCN #CompanyCulture #ClientSuccess #StGeorge

BJ Horrocks, Managing Director at Yessio, shares what it’s been like working alongside the TCN team for over five years. No support tickets, no long waiting times—just a dedicated team that knows your business and helps you stay ahead. youtube.com/shorts/DkIeflm-Z… #FinTech #CustomerSuccess #ContactCenter #BusinessPartnerships #TCN #CustomerSupport

Looking for a user-friendly platform for the whole team? Technical software doesn’t have to be complicated. Angela Allen-Burns from APN Group has worked with a wide range of contact centre platforms throughout her career as an Operations Manager, and she found TCN to be refreshingly straightforward and easy to use. From executives to contact centre assistants, TCN is designed to make life easier for everyone across the organisation. Because when your platform is simple to understand and easy to use, your whole team can get more from it. Hear about Angela’s experience and discover why she chose TCN. ow.ly/S5t750ZLt8P Want to see just how easy it can be? Talk to the TCN team today. ow.ly/RkNo50ZLt8Q #TCN #ContactCentre #ContactCentre #BPO #CustomerExperience #CX #ContactCentreTechnology #CustomerService #UserExperience #BusinessTechnology

In our industry, trust and consistency are everything. Alasdair Skeoch, Managing Director of BPO Collections and Chief Operating Officer at Everyday People Financial Solutions (CCS Limited and Act Credit Management), shares why they value their relationship with TCN so highly. ow.ly/Z2Q550ZRuGM #FinTech #CreditManagement #FinancialServices #BusinessPartnerships #TCN #CustomerSuccess

Technical platforms don’t have to be complicated When APN Group began its system transition, TCN was brought into the business based on recommendations from people who had used the platform before. Since joining APN, Angela Allen-Burns, Operations Manager, has discovered just how much TCN can offer, and she’s looking forward to exploring its capabilities even further. Having worked with many different contact centre platforms throughout her career, Angela has found TCN to be straightforward, user-friendly and easy for everyone across the business to use. From seamless integration with existing software to outstanding support, TCN has helped make APN’s technical journey that little bit easier. As Angela puts it: “I am not the most technically savvy person, managing people is what I love to do. But now I am part of a smaller company, it is down to me to progress us through that technical journey and it's really important to have experts on hand who can work with me.” And that’s exactly what a great technology partner should provide, the expertise and support to help you move forward with confidence. Hear more from Angela about her experience with TCN and why she believes technical platforms don’t have to be complicated. ow.ly/AByj50ZLnE7 #TCN #ContactCentre #ContactCenter #BPO #CustomerExperience #CX #ContactCentreTechnology #CustomerService #OperationsManagement #Technology #Partnership

Today, we're shining a light on one of the amazing employees driving client success behind the scenes at TCN! With a degree in Hotel Resort Hospitality Management from SUU and 7 years of hotel operations experience, Levi Meachum brought his passion for top-tier service to TCN 5 years ago. When asked, he said, "My favorite part of working at TCN is the ability to personally make a positive difference with our clients, internal operations, and product development. We don't just push products—we become true advocates and advisers." Off the clock, you can find Levi camping, fishing, canoeing, reading history, leading worship at church, or spending time with his kids. Thank you for everything you do to make a difference at TCN! #EmployeeSpotlight #TeamTCN #CompanyCulture #ClientSuccess #StGeorge

As is if compliance wasn't complicated enough, text messaging is adding a whole new level of challenges for contact centers when it comes to contacting. Hear from TCN's Bryce Payne about some of the complexities in text messaging compliance. For more information about texting solutions to help with compliance, contact TCN's team at 1-866-745-1900. ow.ly/tUmn50ZRucV #ContactCenter #TextMessaging #ComplianceChallenges #CustomerEngagement #ContactCenterSolutions #MessagingCompliance #CustomerExperience #TCNInsights #CommunicationTech #BusinessCompliance

TCN is not your average organisation. And don’t just take our word for it. Luke Arnold, Director of Hope 4U in the UK explains why he chose to work with TCN. “When you choose TCN, you’re choosing more than just a contact centre technology provider. “You’re choosing a team that’s approachable, friendly and committed to going the extra mile,” says Luke. From helping you get started to supporting you along the way, our team is here to make TCN feel like an extension of your own team. Because great technology is even better when you have great people behind it. Ready to experience the TCN difference? Book a demo today and discover what TCN could do for your contact centre: ow.ly/wnLC50ZLt6x #TCN #ContactCentre #ContactCenter #BPO #CustomerExperience #CX #CustomerService #Partnership #ContactCentreTechnology #DoMoreWithLess ow.ly/QCoC50ZLt6y

We are thrilled to announce TCN's acquisition of Abstrakt! By bringing Abstrakt’s advanced AI technology into the TCN ecosystem, we are further enhancing our AI capabilities to empower contact centers like never before. We are also excited to welcome the Abstrakt team to TCN as we continue building intelligent, intuitive solutions that drive success for our partners and clients worldwide. For more information on the acquisition, view the official press release here: ow.ly/VysX50ZTzKY #ContactCenter #AI #AgentAssist #AutomatedQA #TechInnovation #TCN #Abstrakt #CustomerExperience #FinTech

Contact centers must change and adapt constantly to adapt to new regulations, technology and customer preferences. Make sure you have a platform that is as flexible as you need it to be to stay ahead of the curve. See what TCN customer TSI Canada has to say about TCN's adaptability. youtube.com/shorts/AxvsISte_… #ContactCenters #CustomerService #CallCenterTech #CustomerExperience #CXInnovation #TechAdaptation #FlexiblePlatforms #CustomerSupport #ContactCenterSolutions

Easy to integrate. Built around your business. Every contact centre is different, so your technology should be flexible enough to work the way you do. TCN is easily configurable to fit your business, giving teams access to a wide range of capabilities and products within one powerful platform. The result? A solution that works around your needs More tools for your teams Smarter, more efficient agents Better experiences for your clients Because the right technology shouldn’t make your business adapt to it. It should adapt to your business, like it has for Hope 4U in the UK. Want to see what TCN could do for your contact centre? Let’s talk. tcn.com/request-a-demo/ ow.ly/xrmm50ZLt0a #TCN #ContactCentre #ContactCentre #BPO #CustomerExperience #CX #ContactCentreTechnology #BusinessTechnology #CustomerService #DoMoreWithLess

We’re thrilled to highlight an invaluable member of our team at TCN who brings nearly 15 years of industry experience, dedication, and forward-thinking leadership to the team. Meet Emma Reynolds, TCN UK Account Manager and Business Development Representative. From driving results with AI-powered communication platforms to hunting down the best weekend walking routes, Emma brings passion to everything she does. She has built her career on a foundation of results-driven leadership and a passion for meaningful customer relationships. Her journey began at age 17, quickly progressing from debt collector to Team Leader before transitioning into legal assistance and sales management. Currently, she is a key part of the innovation-led team at TCN, where she has spent over three years helping organizations leverage AI-powered contact center platforms. From omnichannel communications to AI-generated call summaries, she is dedicated to implementing technology that solves real business challenges and enhances both agent and customer experiences. Emma's commitment to excellence has been recognized throughout her career, earning "Top Collector" awards and the UKCCC Merit Award for 2026. Naturally curious and constantly striving for improvement, Emma is driven by the opportunity to make a lasting impact in the contact center space Outside of work, she is usually powered by an iced coffee, walking her dog, boxing, or exploring new places with her family. Please join us in celebrating Emma and all of her accomplishments!

Don't let yourself get stuck with a solution that doesn't meet your needs just because you think you might not have time to implement. Listen to CCG's Implementation story to see what is possible with the right provider. ow.ly/JuP250ZRtHV #TCN #ImplementationSuccess #RightProvider #BusinessSolutions #TimeManagement #EffectiveImplementation #SolutionFocused #ProjectManagement #BusinessGrowth #ClientSuccess

Really approachable, supportive and clear technology doesn’t have to be complicated. That’s the message from Luke Arnold, Director of Hope 4U in the UK. When Luke met Emma Reynolds from the TCN UK team, he found her approachable, friendly and able to make the TCN software, and its capabilities, really easy to understand. Because choosing a contact centre platform isn’t just about the technology. It’s about having people who can listen, explain and help you get the most from it. Want to find out what TCN could do for your contact centre? ow.ly/P5Ia50ZLthf Our UK team would love to hear from you. Contact them at [email protected] ow.ly/Y9Uv50ZLthg #TCN #ContactCentre #ContactCentre #BPO #CustomerExperience #CX #CustomerService #ContactCentreTechnology #Partnership #UKBusiness

TCN customers are connecting conversations like never before with TCN Link! We are beyond excited about the power of Link and how it’s transforming the way businesses engage with their customers. By seamlessly bridging communication channels and streamlining workflows, Link empowers teams to drive efficiency, elevate customer experiences, and make every interaction count. Join a free demo today to see everything TCN's Link can do! ow.ly/RTNg50ZQBBt #TCN #CustomerExperience #CallCenter #BusinessTech #Innovation #Link