ALT Netformx Q2 Newsletter: Finishing Cisco FY21 Strong with Automation! Netformx is seeing partners make great strides with automation to ensure they are finishing Cisco FY 2021 strong. In this newsletter, several Partners shared what they are doing to gain efficiencies with Netformx automation which is driving increased Cisco rewards and rebates and more. I also am excited to share that we are closer to launching our new CSM tool to manage the Customer Experience lifecycle.

ALT SyCom Technologies, a full-service IT integrator, hired Ryan Webb to help build and grow their Customer Success practice. Although they are a Cisco Gold Partner and part of the Customer Experience Specialization that offers Cisco Lifecycle Incentive (LCI) rewards, Customer Success at SyCom covers all technologies sold to their customers, not just Cisco. A successful LCI program needs to embrace the entire lifecycle—both presales and post-sales. To satisfy Cisco requirements, the Customer Success teams must identify LCI-eligible opportunities, create Customer Success Plans (CSP) and Business Outcome Plans (BOP) for each qualified deal, adhere to submission and reporting timelines, and leverage automation to enable scalability.