Steven Walgate

Want to improve your #customerexperience in the #cloud? See what our VP UK&I, Matthew Addison, has to say on how to get the most out of your #business & #technology in @TheEconomist >> okt.to/3VXqgI

Bad guys out, good guys in. Zero customer effort. Find out more about how NICE's Real-Time Authentication (RTA) provides end-to-end authentication and fraud prevention that protects your customers >> okt.to/T5fdhC #fraud #authentication #contactcenter

No one understand the importance of human connections like world traveller and connector NAS Daily! Here he talks about NICE’s Predictive Behavioral Routing and the power of personality between agents and customers >> okt.to/RwEItb #NICEbyNASDaily

NICE Performance Management propels your long-term success by comprehensively improving WFO and customer satisfaction. Learn how you can foster a performance-driven culture through engagement and insight >> okt.to/NZW8gw #CX #custserv #NPM #customersatisfaction #WFO

A new research study which found that 91% of respondents believe increasing #contactcenter #compliance software investment should be considered a priority in the next year. Get all the details from NICE's newest research study >> okt.to/3WHmf4 #cx #automation #AI

It's time to start delivering the CX insights your stakeholders need.  Download this complimentary guide "Getting Smart About CX Analytics" here >> okt.to/GpyDuS #Satmetrix #CX #analytics

With NICE's acquisition of Brand Embassy, enterprises of all sizes can now dynamically connect with every consumer based on their preferences.  CXone is leading the charge. See how via @MarTechSeries >> okt.to/ZROD6G #CXone #contactcenter #cloud #AI

Along with a 31% increase to cloud-related revenue this year, NICE is proud to announce the acquisition of Brand Embassy. Get the details via @NYBizJournal >> okt.to/A6GIwl #cloud #CXone #customerexperience #omnichannel #automation

NICE @inContact #CXone has been named the winner of a Silver Stevie Award in the Cloud Platform category of the 17th Annual American Business Awards! See why CXone is the world's #1 cloud #customerexperience platform >> okt.to/KxQm7h #custserv #cloud

Join the special in-person Net Promoter® Masterclass at #NICEi19London for learning how to turn customer feedback into relevant insights! Register now >> okt.to/Dftys2 #CX

Who better than dynamic TV presenter June Sarpong to join the award-winning actor and writer Steven Fry in conversation at Interactions 2019 London? Register now >> okt.to/lEu8M4 #NICEi19London

All the industry leaders are getting together for an amazing time at #NICEi19London! Follow us on Twitter and stay tuned for updates >>  okt.to/f438ME

What's the acceptable waiting time for #omnichannel contact centers? Abby Monaco of NICE Nexidia says it will vary by industry. See how she explains how #analytics systems can help determine appropriate waiting times via @callcentrehelp >> okt.to/z1hvMn #contactcenter

88% of IT and Compliance managers are looking for solutions to be more proactive with their compliance practices. Are you one of them? Check out the survey >> okt.to/TDuk9A #compliance

Thomas Cook was able to reduce their processing time from 3 days to 3 hours with the help of NICE RPA. The robots executed the work 4 times faster and with 100% accuracy. See how >> okt.to/IksRlj #RPA #RobotsareNICE

Predictive routing can help you to better meet generational expectations Learn how with this article from @callcentrehelp >> okt.to/lK150o #PBR #custserv #customerexperience

1.5M jobs are at 'high risk' of automation, but there's no reason to panic, says Sharon Einstein, VP EMEA Robotic Automation & AI at NICE. Read the full piece via @Forbes >> okt.to/wtLxeK #automation #AI #RPA #robotics

Become a quality management superhero by ensuring that you always provide exceptional customer experiences on every channel. Learn how here >> okt.to/LiZXPH #qualitymanagement #cloud #WFO #customerexperience #analytics #data #automation

In today’s #contactcenter ecosystem, one of the main problems is making legacy and new systems coexist with recording, #analytics, #cloud platforms and more. See how you can bypass the complexity and go straight to value >> okt.to/1YrQby #customerexperience

A market leading innovative bank will be the first domestic bank in Vietnam to use NICE #voicebiometrics. It will further secure banking in their 25 branches & 30 transaction offices. See how NICE #RTA will improve their #customerexperience here >> okt.to/N7Vund