Marketing Professional specializing in building and executing go-to-market strategies. Gardener, reader and mother of two great kids.

Dallas, TX
Joined June 2010
I personally wish the house would impeach itself for dereliction of duty. They have passed no legislation of import to the welfare of the country, they refuse to consider the immigration bill from the senate, They do not serve the people, but instead engage in petty owed stunts.
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UC is a complex technology, and the best practices for delivering on a successful UC model require a specific UC skillset. The maintenance required for keeping the network alive is now relegated to the Cloud provider. #teamwork #attemployee bit.ly/3s794bg
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Many organizations facing a dilemma in terms of their CX, to transform through the cloud or be left behind. This does not have to be the case. Join the #CXRevolution #custexp #attemployee bit.ly/32Wvf9H
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Achieve smarter, more trusted interactions with solutions that integrate our ecosystem of technology, expertise, and highly-secure global network to obtain near-real-time intelligence from virtually every corner of your enterprise. #business #attemployee bit.ly/3dP1CJt
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In 2021 less than 33% of contact centers were cloud-based. By 2024 that number is predicted by Gartner to be 56% - a 68% increase. Learn about the #CXRevolution #customersatisfaction #attemployee bit.ly/32Wvf9H
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AT&T would like to take this opportunity to share with you our latest thinking on customer experience by offering you the opportunity to be part of the AT&T #CXRevolution. #CX #attemployee bit.ly/32Wvf9H
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It is probably no surprise that customer experience (CX) is becoming the new currency of business. Digital-first, fast, and personalized are the features of the new baseline for CX. Join the #CXRevolution #omnichannel #attemployee bit.ly/32Wvf9H
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The Customer Experience revolution has begun. In a rapidly changing world, make your CX revolution a win. Join the #CXRevolution #cctr #attemployee bit.ly/32Wvf9H
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An IVA, like AT&T Intelligent Virtual Agent, can remove time consuming, labor intensive, and often low value tasks from live agents. This allows them to focus on providing a better customer experience to your customers. #ai #attemployee bit.ly/3EVMKVj
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Join the #CXRevolution. Download AT&Ts informational starter kit or schedule a consultation with a representative now. The starter kit contains content that will kickstart your contact center transformation journey. #custexp #attemployee bit.ly/32Wvf9H
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Read the GlobalData whitepaper - COVID-19: The Catalyzation of Contact Center Cloudification. #cio #attemployee bit.ly/30rPVVZ
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An Auto Receptionist, or auto attendant, is an automated customizable system that answers your incoming calls and routes them to the appropriate resource in your company, part of Office@Hand Wireless. #voice #attemployee bit.ly/3xqLkiZ
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Using a cloud contact center is as easy as plugging in a USB headset and logging in, but getting to that point requires cross-functional planning. AT&T will facilitate your smooth transition to the cloud. #CXRevolution #customersatisfaction #attemployee bit.ly/32Wvf9H
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Survey respondents provided the three most important reasons for implementing AI in the contact center: Increased upsell/cross-sell, improve agent satisfation and analytics to identify trends. #success #attemployee bit.ly/3CHeL0Y
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IoT represents where collaboration is going: deeper integration with digital assistants, and the emergence of VR and AR applications that can literally add a new dimension to team work and collaborative problem solving. #cloud #attemployee bit.ly/3m4HDLi
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The AT&T Cloud Contact Center brings advantages to every type of organization. Select retail, finance, healthcare, manufacturing or public service to learm more. Join the #CXRevolution #CX #attemployee bit.ly/32Wvf9H
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Some organizations see UC and associated IT applications changing at such an unprecedented rate, that the move to a Cloud infrastructure is more about business strategy and speed and less about lowering or managing costs. #business #attemployee bit.ly/3s794bg
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AT&T Business is a trusted advisor to insurance professionals and a leading provider of Edge-to-EdgeSM solutions for Financial Services. #cloud #attemployee bit.ly/3dP1CJt
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AT&T IVA enables a new generation of intelligent communications for your organization that has the potential to transform user experience for both external/internal users. Calculate potential IVA savings. #CXRevolution #omnichannel #attemployee bit.ly/32Wvf9H
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Communication and collaboration are an obvious area to provide instant and massive benefits. But these benefits will only be realizable by those companies that are working now to lay the necessary ground work. #cloud #attemployee bit.ly/30rRKC9
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