Trainer and speaker for managers on conducting essential feedback conversations. To motivate, inspire and deliver the toughest negative feedback confidently.
London
Joined May 2010
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Massive fail @SkyHelpTeam. My mother, 81 and in isolation finally, after hrs on the phone, spoke to a human that confirmed she needs a new Sky box. When can you come to fit? 31st Dec. With all your £ms that is the service you provide? Disgusted.
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Massive fail @SkyUK. My mother, 81 and in isolation finally, after hrs on the phone, spoke to a human that confirmed she needs a new Sky box. When can you come to fit? 31st Dec. With all your £ms that is the service you provide? Disgusted.
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Read this article today. I know it talks abt experiences 10 yrs ago but sincerely hoping that @guildhallschool is very different today. vulture.com/article/michaela…
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@insighthelpdesk Can't sign up for 30 day trial as I am in the UK and it insists on a Zip Code which I do not have please advise!!!
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Anyone looking for a great HR job? Can only say this is a great opportunity and can personally vouch for @MRWCity as a boss - you will actually be able to apply your HR skills and make a difference! Well worth a look. lnkd.in/emjk_n5
Pefectionism and being a workaholic are dangerous! This is an honest post from someone who did not think they had a problem until .... lnkd.in/ejtjS2m
YouTube customer service rocks! I had fraud on my credit card that meant I was paying for a membership that was not mine to cancel. My bank failed to cancel it. But 10 min chat with YouTube and sorted! #YouTube #Muchthanks #Youarebrilliant
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Management is hard! If you have had to fire someone often guilt follows. This post shows how firing can be the best action for everyone's benefit; how to fire respectfully, kindly, professionally and some great language to use! tip @LinkedInEditor linkedin.com/pulse/handling-…
Check out my latest article: Handling Post-Firing Guilt linkedin.com/pulse/handling-… via @LinkedIn
WHAT ADVICE WOULD YOU GIVE A WOULD BE MANAGER? Designing a short workshop for those thinking of moving into management. What advice would you give to someone considering the move? What surprised you most when you became a manager? What do you wish you…lnkd.in/exMwmGD
I have the best job in the world! Tomorrow I am speaking at the Beauty Directors Club Business Bootcamp 2019 on all things pertaining to people and management. Tonight just spent a lively evening with participants following a day learning from a great gro…lnkd.in/efSTyWD
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BUSINESS BOOK AWARDS SHORTLIST: This is the result of all the work myself and approx 30 other judges completed on Weds. It was a difficult process as there were some great entries but we completed our task and selected at least 5…lnkd.in/envgyZY lnkd.in/eSdNkzw
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HERE WE GO! This is what I am faced with today. Delighted to be a judge shortlisting the HR and Management section of the 2019 Business Book Awards - a day of concentrated reading ahead! Really looking forward to some great discussions. lnkd.in/ezs6t-J
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POWER AND LEADERSHIP PRESENCE: 2 min exercise makes all the difference (scientifically proven)! Yesterday I facilitated a group of managers where we were discussing power and communicating leadership qualities. Here I introduced them to Amy Cuddy's work…lnkd.in/eiRMKax
HOW COME SO MANY GOOD PEOPLE BECOME BAD MANAGERS? I have coached and trained managers and executives for 20 years. Everyone (except a small handful) has been a good person, with great intentions. Someone who wants to be the very best - creating exciting…lnkd.in/eUdA_8u
WHAT IF YOU ARE THE BOSS AND DON'T WANT TO RETURN TO WORK? What if you think about your team and all the work that needs to be completed and your heart sinks. You have no confidence in their ability to step up and complete what needs to be done. This i…lnkd.in/eCbA82x
WHAT TO DO WITH A DIFFICULT BOSS? In my training on giving feedback to staff it always comes up - what if your boss is the difficult person in the team? How do you give feedback to them? Yes you can but a better outcome will be ac…lnkd.in/eYKcDit lnkd.in/ea52KGP
CAN YOU FIRE SOMEONE JUST BECAUSE YOU DON'T LIKE THEM? Yes you can! However there are three reasons why it might not be a good idea but then again there are some good reasons why it might be exactly what you need to do. This video sets out the points y…lnkd.in/eEdpzii