@nicohugh92 Thank you for taking the time to follow up, Nick. We'll be sure to share your kind words with Miriam and the team at our Etobicoke location.

@nicohugh92 Hello Nick, thank you for bringing this to our attention. Our team continued working to find a solution and has since secured approval for an in-store return of your unopened item. Thank you for your patience throughout the process.

@NelsonXLee We have to admit, that would make for a pretty cozy workday. 🤍 We'll be sure to share the idea with our team!

We're thrilled to hear our showroom inspired this post. 🤍 Thank you for the mention!

@nmiller12, we're sorry to hear you're disappointed with the outcome. As discussed with our team, your Denmark chairs were purchased in July 2022 and fall outside our one-year warranty period. While we understand this was not the resolution you were hoping for, the information...

We hope it was worth the effort and we hope you enjoy many comfortable nights ahead.  🛏️✨

@jpvalery Bonjour Jean-Pierre, nous confirmons que votre demande concernant les tabourets Behara cueillis à notre succursale Quartier Laval est actuellement en cours de traitement. Un membre de notre équipe assurera le suivi avec vous sous peu.

Hi Jeff, we understand how disappointing it is to find furniture you're excited about, only to learn we're unable to process an order before payment has been completed. We appreciate your feedback and wish you all the best with your move and new house, we'd love to be part of it.

Thank you for thinking of Structube, Gia. 🧡 We hope to have the pleasure of welcoming you soon.

Hi there, we’re truly sorry to hear about your experience and the issues with your delivery. Your order has since been reviewed, a new delivery date has been confirmed, and compensation has been issued. We appreciate your patience while this was being resolved.

Hi there, we’re sorry to hear about your experience with the sofas and the table. This is not the experience we aim to provide, and we take your concerns seriously. Please send us a DM with your order details. Our team will review your file and follow up with you directly.

Hi there, We take concerns like this seriously and would like to review the situation directly. For issues related to missing or damaged couch components, our support team can assist once we are able to review the order details. Please send us a direct message with your ord...

Thank you for reaching out. We are sorry to hear about your experience with the Laval chair. Our Train Yards team reviewed the matter and applied our return and warranty guidelines. A goodwill courtesy adjustment was extended. Please DM us for further support.

We’re glad it helped! Enjoy your Ergo chair 😊

Hey! On the Ergo chair, that little wheel adjusts the recline tension. Turn one way for more resistance, the other for a smoother lean back. Hope that helps! 😊

Hi , thank you for sharing your experience and photo of the Riviera sofa. We designed it to bring comfort and style to everyday living, and we really appreciate the time you took to tell us how it’s been for you. Your voice counts and thank you again for sharing it with us.

Congrats! 🏡 Grey or not, Structube décor always adds style ✨ Thanks for the love!

We’re thrilled to be part of Erin Mills Town Centre! ✨

Hi Keith! 👋 It might just be a quick browser hiccup. Try clearing your cache and refreshing the page before placing your order online again. If you still run into any issues, we’re here and happy to help!

We’re truly sorry for the difficulties with your return process. The return of your painting has been prioritized for the earliest available date. A manager will be in touch with you shortly. Thank you for making us part of your renovation project.