Struan Campbell

@British_Airways Stalingrad continues.

@British_Airways: confirm the amount due, process the refund, send the payment reference, and explain the years of delay. I do not need another "we're dealing with it" email. I need BA to actually resolve it. My final escalation is attached, which has not received a response.

The only reasonable conclusion I can draw is that BA is deliberately stalling in the hope I eventually stop chasing and the refund goes unpaid. If that isn’t the strategy, BA now has the opportunity to prove otherwise by resolving it.

I fly BA annually. I would much rather remain a loyal customer than post this publicly. But after years of assurances with no payment, no proper explanation and no response to my final escalation, this has gone far beyond an acceptable delay.

This isn’t a disputed claim. BA has repeatedly said things like “they’ll process your refund”, “you’ll receive it soon” and even referred to its payments team transferring the money. Screenshots attached.

Thanks for being the ultimate red ball servant and leader, Dean Elgar. A rarity these days. Also, an absolute pleasure to deal with within the industry, where you were always up for providing value for brands/sponsors. You’ve done your country and sport proud. Cheers 🍻

Great result for the Levergists and our client partners. Thanks to everyone that made it happen.

Some thoughts on the industry via the @CCreativeCircle - thanks for featuring.

Privileged to be judging alongside the power talent on this panel. Can’t wait to see the work. Thanks for having me #Loeries22 @loeries #CreateMagic