Chatty man who loves to talk, write and tweet about #ITSM, #IT, #servicedesk, #custserv, #tech & life. Now back as an ITSM industry analyst with @ITSM_tools #AR
Peterborough
Joined September 2008
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Stephen Mann retweeted
I heard someone refuse an invitation by saying “no I’m far too old and tired for all that nonsense” and that one’s definitely going on my list.
Stephen Mann retweeted
Download the entire report to explore the insights 🔗
atomicwork.com/reports/state…
#StateofAIinIT2026 #StateofAIinIT #AIReport #AIStrategy #AIROI #ITStrategy
@stephenmann @_sairamkrishnan @amnigos @leningali
Stephen Mann retweeted
There’s no greater honour than a neighbour asking you to do their bins while they’re on holiday.
I will not let you down 🫡
Stephen Mann retweeted
I'm sorry to be a pain, but we're still looking for real-world insights on #AI in #ITSM adoption. This survey takes 3-5 minutes and will provide the most up-to-date insights into what's being done where. Please help, including by RTing this. Thanks :)
docs.google.com/forms/d/e/1F…
Stephen Mann retweeted
This article explores #RelationshipManagement’s role in #ITIL4, how it differs from previous #ITIL iterations, its key principles, and best practices for successful adoption in IT service management (#ITSM) environments.
itsm.tools/relationship-mana…
Stephen Mann retweeted
The progress we’ve seen so far in the #AI landscape has been nothing short of fascinating – especially in IT. The question for enterprises then becomes: How will #AgenticAI agents drive an autonomous approach to IT support and service delivery?
#ITSM
itsm.tools/agentic-ai/
Stephen Mann retweeted
Here are the results of our #ITSM #Wellbeing in 2025 survey. It was last run in early 2024 to see how people in ITSM roles felt about work, and these results are used in this article for comparison purposes. itsm.tools/itsm-well-being-i…
Stephen Mann retweeted
A #CMDB might sound like a tool for large enterprises, but here’s the great news: your small or medium-sized business (SMB) can benefit from it, too. In this article, you’ll learn how to create a CMDB that fits your business needs. #ITSM
itsm.tools/cmdb-for-smbs/
Stephen Mann retweeted
Governance (including #AI governance) & #GenAI were the top 2 options in our 2025 content poll. We appreciate that people are keen to get as much insight on AI in the #ITSM space as possible. We’re therefore running a new survey. Please help us help you.
docs.google.com/forms/d/e/1F…
Stephen Mann retweeted
“You’re entitled to your opinion”
Translation: You’re entitled to be mistaken.
Stephen Mann retweeted
Governance (including #AI governance) & #GenAI were the top 2 options in our 2025 content poll. We appreciate that people are keen to get as much insight on AI in the #ITSM space as possible. We’re therefore running a new survey. Please help us help you.
itsm.tools/new-ai-in-itsm-su…
Stephen Mann retweeted
We've closed our 2025 #wellbeing in #ITSM survey now. The results will be posted on the ITSM.tools website in a week or so. Thanks for taking part if you did :)
Stephen Mann retweeted
Change enablement in #ITIL4 is the management practice of ensuring changes to IT services and the IT infrastructure are implemented to minimize risk and disruption while maximizing value. This article calls out the key changes in the move from ITIL v3.
itsm.tools/change-enablement…
Stephen Mann retweeted
We’re running our fifth #ITSM Well-being Survey to see how people feel about working in IT (and in IT service delivery and support roles in particular) in 2025. We’re hoping you’ll spare us a minute or so to share your personal views.
itsm.tools/itsm-wellbeing-20…
Stephen Mann retweeted
📄 The State of AI in IT 2025 report brought some hard truths to light: AI adoption in ITSM is growing, but not without its challenges. From automation anxiety to practical implementation hurdles, IT leaders are navigating a complex landscape.
That’s why we’re bringing together @stephenmann (ITSM.tools), Roman J.., Adam Griffith (ITIL), and our own @somesajeesh for a deep dive into what the data really tells us—and what it means for IT teams today.
This conversation is about where AI fits into ITSM, what’s working, and what still needs fixing. If you’re in IT, you don’t want to miss out!
🗓️ 13th February, Thursday
⏰ Time: 9:00 AM - 10:00 AM EST
Register now 🔗 lnkd.in/gTeztx2N
#StateOfAIinITReport #AtomicworkReport #AIinIT @
Stephen Mann retweeted
IBM license audits can come as an unwelcome surprise. Despite maintaining a positive relationship with your IBM AM and investing in software and support, your organization might still receive notice of an audit. Why does this happen? #ITSM #ITAM itsm.tools/ibm-license-audit…
Stephen Mann retweeted
While AI is by far the hottest IT trend right now, it’s also important to recognize that #GenAI, in particular, might potentially play a part in the other IT trends shaping 2025. Here I explore. #ITSM #ServiceDesk joetheitguy.com/it-trends-20…
Stephen Mann retweeted
From adoption trends to barriers & transformative benefits, our #StateofAIinIT2025 report uncovers it all.
Continue the conversation with this panel:
🎙️ @somesajeesh, Atomicwork
🤝 @stephenmann, ITSM.tools
🤝 Roman Jouravlev, ITIL 4 Lead Architect
📅 Feb 13, 2025 | ⏰ 9-10 AM EST
Register here and we’ll see you soon👉 lnkd.in/gJFnEU8h
Stephen Mann retweeted
'While GenAI chatbots might be considered cost-reducers, they also offer better experiences' - @Joe_the_IT_Guy #GenAI #Chatbots #ITSM #ServiceDesk joetheitguy.com/genai-capabi…
