I'm excited to share that I've joined the Board of Directors at @Sprinklr. Over the years, I've had the opportunity to work through several technology shifts, from the evolution of traditional media to streaming, and from early AI in search to today's AI-powered chat and agentic experiences. One lesson has remained constant: technology creates the most value when it helps people better understand, engage with, and serve their customers. AI is creating an opportunity to fundamentally transform customer experience, and Sprinklr has taken an ambitious approach by building an AI-native platform designed to help enterprises unify customer engagement across channels and functions. Customer data from all channels and functions is the context layer that I believe will be a true differentiator in the agentic era. There’ll be plenty of capable models, but the real value will come from fine tuning with unique data to maximize quality at the lowest token cost for customer tasks. I'm looking forward to working with the Board and leadership team as they continue to innovate for customers and create long-term value. Grateful for the opportunity and excited for what's ahead. msft.it/6017ayjR5