@spiritchrysalis@mastodon.social Critter w/honor of #TalksMachina Molly wrap question. Spoonie, queer. Here to call out bad business acts.
Joined July 2015
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Spoonie nonbinary queer Quaker/pagan/culturally reform Jew.
Currently Playing: Heaven's Vault, FFXIV, Cozy Grove, Ikenfell, Persona 5 Royal, AI: The Somnium Files, FE3H, Animal Crossing, and a handful of phone games. Watching scattered other games.
@Apple have been especially 'oh how the mighty have fallen' lately
I'm not expecting the Intel era of Macs ever again (and I will miss it)...
...but we live in an age where _Support cannot get its own stores to pick up_.
That's esp bad when customers can't call them directly.
We're not even talking a busy day or time. Just... no pickup while an @Apple Support rep tries to contact them for 20 minutes.
At least CVS lets you leave a message when you're not allowed to talk to the pharmacy.
And all this just to find out what their OS updating and data retention policy is on battery swaps.
Apparently, it is @Apple policy to _wipe a device's data_ when replacing a component, even when there's absolutely no need like a battery. It retains the data without power.
Spirit Chrysalis retweeted
Btw COVID was proven to be airborne bc of THIS WOMAN’s research and the WHO had to completely revise decades of science, she is a HERO, EVERYONE SHOULD KNOW HER NAME!!! She will be remembered by history and in the future so much about our infrastructure will change bc of her.
It's widely accepted that hantavirus transmits from rodent excreta to humans via inhalation of aerosolized virus, so I don't understand why we're so reluctant to acknowledge the inhalation route for human-to-human transmission.
nytimes.com/2026/05/14/healt…
Spirit Chrysalis retweeted
I think one of the hardest things about being a Covid-Conscious therapist is the fact that all Covid-Conscious people are actively being traumatized. There's no post- anything, this is happening now. So many modalities I've studied throughout my life focus on past trauma 1/2
Good job, @CloudflareHelp.
You have broken GameFAQs SO badly on Chrome — loss of all CSS, inability to really use a FAQ — that you’re leading me to switch browsers entirely.
Hey @VerizonSupport:
If we’re having an outage due to a cut feeder line, how come our directly adjacent neighbor, who also has Fios (like us), has service and we don’t?
We tried to call Tech Support and ask, but your ‘24 Hour Tech Support’ said it was outside business hours???
To be clear, @VerizonSupport, we’re not saying we don’t believe you.
It’s just that a cut feeder line is usually a neighborhood wide outage, and our Internet was flaky in the hours before this happened, so we’re concerned it’s also a local issue.
Hey @ATTHelp:
Are you aware your agent — who I got to by dialing 611 from my phone — required me to give them my old PIN AND nee ones sent to me by text and email, as well as the last 4 digits of my social, through a completely insecure method?
Do you realize how bad that is?
Hey, @PlushieDreadful? I'm trying to order one of your plushies, but keep getting another item (for cost, not free) added to my cart with the potential purchase.
I didn't see a phone or email on your site to contact you, so . . . hopefully this works?
One of my few fun tweets nowadays, though I’d prefer to @ him on the Butterfly App:
For as long as I shall live, I will never not hear @bauzilla’s, “Beep boop bop!” when updating any device of mine
I can’t decide if that’s a good or a bad thing, though he was amazing
Wow, @Grubhub.
Telling Customer Service to cite how long orders are visible in their system _actively deceives_ customers into thinking there is a longer turnaround time to report wrong orders.
It's especially problematic if the wrong item was something posing me a health risk.
Hey @Square, have you considered having all of your squaresite customers have a page accessible via Chrome?
I know at least one vendor whose page on Firefox works, but on Chrome returns 404 errors.
I realize you 'may have longer than usual wait times', @Grubhub_Care
but the idea that I'd be available on chat an hour and fifteen minutes after initiating it is kinda wild
So, yeah - if you use @Grubhub, know that the people on the phone will tell you to 'use the app' to get service
and trying to initiate a refund for getting the wrong item has an over an hour hold right now
Far as I can tell, it is currently impossible to get Customer Support rn
📷
If @Grubhuboffers to reimburse you for an order for ANY reason a) get that in writing, and b) make sure you check your bank accounts if you care about actually getting it.
If they neglect to do so, and 60 days pass, they will abdicate all responsibility.
We had this happen to us, and only noticed it when checking our bank accounts for another reason.
@Grubhub Customer Service, including management, will inform you they have no records of any orders _or customer service calls_ past 60 days, and there's nothing they can do.
So, yes, CUSTOMER BEWARE, etc.
We shouldn't be surprised that a company with @Grubhub's overall policies works this way, but this (anecdotal but real) evidence that it does.
Love living in a country where major pharmacies like @cvspharmacy and @Walgreens intentionally make it impossible to speak to pharmacists directly.
Setting up their phone tree so the _only_ option is to leave a voicemail they expressly say they MAY call you back at if they need.
Different pharmacies seem to know different things about this issue, and there have been 'phone tree issues' at certain locations which confuses the matter
But the @cvspharmacy in my own town has _told_ me that they are just 'not taking calls' ongoing because they're 'too busy'.
So, yes. In a number of @cvspharmacy and @Walgreens
locations, the pharmacy is intentionally set to Voicemail Only, which means there's no way to speak to a pharmacist in a short-term way.
The one in my own town has been set this way for months now.