Product leader at Amazon/AWS. Previously Skype/MSFT, Talko, Groove. Helping people be together through software, since forever ago. Pasture-raised in NH.
Seattle, WA
Joined March 2007
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Excited to share that we just launched three new capabilities for Amazon Connect! Check out the post below to learn how we're helping customers reinvent customer experience and contact center productivity #AmazonConnect #AWS #contactcenter #cloud
URL: aws.amazon.com/blogs/contact…
Matt Pope retweeted
The AWS Applications team builds powerful, intuitive & market-defining applications. Join the team & play a key role in developing the next generation of applications that will be used by millions of people every day. go.aws/3fhfwDq
If you're in Seattle and interested in learning about one of the fastest growing AWS services ever, here's a great opportunity next month. #AmazonConnect amazonconnecttechtalk2020.sp…
Matt Pope retweeted
We’re happy to announce that unified web & mobile chat for Amazon Connect contact centers is live! Built from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice & chat for your customers and agents.
amzn.to/35lIEnl
Matt Pope retweeted
That's pretty impressive ->@StateFarm handles 31% faster ticket resolution times w/ #amazonconnect and @salesforce #servicecloud + #Einstein #custserv #DF19
This is pretty amazing - "Handheld multi-frame super-resolution" sites.google.com/view/handhe…
“Beware of the temptation to use the hot technology like Machine Learning to look for a problem it can solve.” — Sriram Parthasarathy medium.com/p/machine-learnin…
“Process is not inherently bad. There’s good process and bad process. Good process is any that allows the team to produce better work faster, with joy and elegance. Bad process is anything else.” — @danhilltech medium.com/p/observations-on…
“nothing is more certain to cause a project to fail than a misunderstanding of the problem you are solving.” — @lennysan medium.com/p/how-to-solve-pr…
Indecision in Product... "Hesitation kills creativity, morale, and momentum." mindtheproduct.com/2019/04/i… via @alexjhughes
Where would you land if you set out straight (perpendicular) from your favorite or nearest beach spot? Hint: not at all where you think! This is fascinating and mesmerizing stuff from @awoodruff andywoodruff.com/blog/beyond…
"A Tale of Two UX Teams" - @chris_kiess medium.com/s/user-friendly/a…
ALT “…many design failures are the result of organizational behavioral problems. Creating the right culture is key to designing great experiences, and it is a multifaceted process.…” from “A Tale of Two UX Teams” by Chris Kiess.
"Leaders: Be the dumbest in the room" - Matt Nigh link.medium.com/n1LOVAknhV
ALT “The best teams focus on fundamental skills” from “Leaders: Be the dumbest in the room” by Matt Nigh.
Design-led, PM-led, Eng-led are all troubled models in my experience. Things work best with those disciplines as equal partners, working together as The Product Team. Interesting perspective here from @johnmaeda - “In reality, design is not that important” fastcompany.com/90320120/joh…
Example of how we shape our tools to fit our purpose...@TaylorLorenz reports on the high-tech way kids pass notes in class now theatlantic.com/technology/a…
Matt Pope retweeted
The FEYNMAN technique of learning:
STEP 1 - Pick and study a topic 📖
STEP 2 - Explain the topic to someone, like a child, who is unfamiliar with the topic 🗣️
STEP 3 - Identify any gaps in your understanding 🔍
STEP 4 - Review and Simplify! ♻️
Matt Pope retweeted
The latest version of Skype for Web is here! Make a video call, start a group chat, or find an old conversation right from your browser. Learn more: msft.social/CvLkBc
Pixar’s Rules of Storytelling Applied to Product Managers & UX Designers by @shahedkhalili link.medium.com/wbxPy4useU
Matt Pope retweeted
One great project management trick I’ve learnt from @zoink : have a “Just do it” list of tasks. Tiny things that don’t have to go through formal sprint planning; can serve as pebbles between code reviews for engineers; help them keep momentum; and can be ideal onboarding tasks.