Research @ Sierra

San Francisco, USA
Joined September 2016
Congrats to the @GoogleDeepMind team on an awesome model; 3.8 is a step change in gemini voice performance. And shoutout to movie-star-in-the-making @valeriawu_
Explore the latest advances in native audio models and the challenges of building better real-time voice experiences with @GoogleDeepMind + @SierraPlatform. Learn about conversational latency, multilingual code-switching, agentic voice tasks, and more →goo.gle/4hKV9B5
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Community has always been at the heart of Tau. To celebrate the exciting work happening across our ecosystem, we’re highlighting some contributions here taubench.com/community. If you have built something with Tau, please make a PR and we'll take a look. 🚀
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When is voice mode coming to personal assistants? 👀
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Introducing τ-i18n (pronounced internationalization), extending τ-Voice to more languages and raising the bar for conversation quality. At Sierra, our work with customers serving non-English speakers reinforces a clear standard: voice agents need to complete the task and deliver a conversation that feels native. Clay Bavor calls this “unreasonable localization”—getting even the small details right. Every language has its own nuances, from noun gender in Hindi to tones in Mandarin. The meaning may be clear, but those mistakes keep a conversation from feeling native. In τ-Voice, accents caused the largest average drop in task completion among the factors we tested. That motivated us to expand beyond English. τ-i18n brings the same airline, retail and telecom tasks to Spanish, Brazilian Portuguese, Hindi, Korean, and Mandarin. Tasks, policies, tools, and success criteria stay fixed, allowing comparisons across languages. We also examine how database localization affects performance. Working with native speakers, we built callers and evaluation rules that reflect local conventions—from name order and code-switching to forms of address and honorifics. These conventions affect outcomes: an agent can hear a family-first name correctly and still fail authentication by putting it into the wrong fields. Across 4,500 calls, task completion in Spanish, Portuguese, and Hindi stays within 3.2 percentage points of English. Korean and Mandarin trail by 14.7 and 8.4 points. But completing the task is only part of a good call. Roughly 30–43% of evaluated utterances fail naturalness checks. A caller can get what they need and still have a bad experience. Our evaluations need to capture both. These five additional languages are a starting point. We’ll soon open source our codebase and LanguageFactory, our workflow for building localized user simulators and evaluation criteria, so native speakers can contribute new language packs. If your language is missing, we’d love your help bringing it to the benchmark: build representative callers, review conversations, and define the conventions agents should meet—so voice agents can better serve speakers around the world. We’re also tackling the hardest part separately with τ-Entity–how reliably do voice agents collect names and numbers, decide when to verify, and correct mistakes? Built with friends at @SierraPlatform (Edgard dos Santos Paiva Neto, Ruben Valenzuela, Keshav Dhandhania, Vijay Iyengar, Ajeet Grewal), @mercor (Victor Barres), and @Princeton (Karthik Narasimhan). Papers: τ-i18n arxiv.org/abs/2609.35820v1, τ-Entity arxiv.org/abs/2609.13602v1 Submission instructions, codebase, and updated leaderboard coming soon.
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Introducing τ-Entity, a benchmark for how voice agents collect, verify, and correct the details callers give them. In τ-Voice, capturing names and other identifying information was a recurring bottleneck: get a detail wrong, and authentication fails before the agent can help. τ-Entity breaks that exchange down. Can an agent collect one exact value, recognize when it needs to check what it heard, and repair a mistake? We test 200 tasks across ten entity types, including names, phone numbers, addresses, and emails. Each call asks for a single field, with a cooperative caller who spells accurately when asked. Most calls last less than two minutes. And even here, reliability is far from solved. When agents choose their own verification strategy, only 14–41% of tasks succeed across all tested conditions. A brute-force approach—prescribing spelling, read-back, and confirmation—raises that to 37–54%, but makes calls longer. The challenge is finding the balance: knowing when to trust a capture and when to spend more effort checking it. Across systems, agents recognize hard and unfamiliar entities and verify them more carefully. But they do not increase verification for the caller voices they struggle with most, and their response to noise is inconsistent. And verification often fails to produce a repair: just 24–37% of wrong captures that agents verify end up correct. Agents need to get better at both deciding when to check and using the answer to fix the record. We’re introducing τ-Entity alongside τ-i18n, and plan to extend these entity-collection tasks across languages with the upcoming codebase release. Together, they help us measure whether voice agents can both handle the details accurately and deliver a conversation that feels native. Thanks to Victor Barres at @mercor for collaborating on this. Papers: τ-Entity arxiv.org/abs/2609.13602v1, τ-i18n arxiv.org/abs/2609.35820v1 Codebase and multilingual extension coming soon!
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Soham Ray retweeted
The way you manage agents on the Sierra platform has evolved from signing into Sierra to engaging with Ghostwriter in Slack. The first time Ghostwriter proactively @-mentions you when it notices an issue or suggests running an A/B test you hadn't thought of, it changes your conception of how enterprise software should work. Really proud of the team that built this xitter.cf/btaylor/status/2104657…
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This makes total sense. The benchmarking cycle is insanely fast now: new benchmark drops -> data companies crank out training data -> benchmark saturated in months. Real progress requires specialization—the high-value difficulty is in the nuances generalized data misses. I'm interested to see how this evolves, and grateful for the partnership with @FireworksAI_!
Today we're launching the Specialized Intelligence Index (SII): one destination for real-work benchmarks across industries, built by the teams that use them every day. Hear from Fireworks co-founder @the_bunny_chen on the importance of specialized benchmarks:
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its been a wild week!
Say hello (literally) to Gemini 3.8 Live and 3.8 Live Extended Thinking, our new SOTA live audio models, available with frontier price + performance. 3.8 Live supports 97 languages (can seamlessly switch), async tool calls, and more!
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GPT live takes a big lead on tau-voice! and the text-voice gap from 6 months ago gone, 88% is the highest on text vs 86 on voice.
How does GPT‑Live‑1 perform on the benchmarks that matter most for production voice agents? We focused on task completion, back-and-forth conversation and turn-taking, how quickly the model responds, and tool use. Here are the results:
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Awesome stuff from Sierra favorites Ben Shi, Keshav Dhandhania, Victor Barres and Karthik Narasimhan. Hypertau lets you benchmark coding agents, their harnesses, and their self improving capabilities. How do coding agents decide to spend their budget? How do they decide which models to pick for sub agents? How do they decide when to run simulations, and how many? How do they resolve ambiguities? Reach out to the client? Or look for answers in simulated slack threads, websites, snapshots or knowledge base artifacts? Learned so much from this, and we see these gaps everyday at Sierra. First of many tau releases, stay tuned!
Today we’re releasing hyper-𝜏-bench, a new evaluation that measures how good coding agents are at building agents. 𝜏-bench asked whether models could be good agents. Hyper-𝜏-bench asks whether they can build them. sierra.ai/blog/hyper-t-bench…
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Soham Ray retweeted
It's getting harder to fit all of Sierra in one selfie 🤣
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Interaction as a first class citizen, and knowledge over voice with tau-voice banking
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Looking forward to AI agents sounding natural, like everyday voices, and not studio/podcast like!
Today, Sierra’s launching Voice Personas, which enable you to give your agent not just a voice, but a personality. Voice AIs shouldn't sound the same. It's time to empower every company to define their own brand voice. And we had a ton of fun messing around, as you’ll see in the video.
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love to see the explicit decoupling of holding a conversation and completing a task. Reinforces that perceived latency in voice AI agents is not just making progress on the task at hand but also responsiveness to the user.
GPT-Live can listen while it speaks. To make that feel natural at ChatGPT scale, we rebuilt the voice stack from client to model. This new architecture keeps audio flowing continuously, so deeper reasoning and tool use don't interrupt the conversation.
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When we built tau voice, there was no open source model that supported tool calls and so nothing to benchmark. Very exciting that tau has a new leader, and it’s open source! Let’s goooo
Alibaba has released Qwen Audio 3.0 Realtime, with the Plus variant debuting as the new #1 model on the Artificial Analysis Speech to Speech Index at 84.1%, ahead of GPT-Realtime-2.1 High at 79.1% Released earlier this month, Qwen Audio 3.0 Realtime is @Alibaba_Qwen’s flagship native Speech to Speech model, available in two variants: Plus and Flash. Qwen Audio 3.0 Realtime Plus leads on all three component benchmarks comprising the Artificial Analysis Speech to Speech Index, Big Bench Audio for Speech Reasoning, Full Duplex Bench for Conversational Dynamics, and Tau Voice for Agentic Performance. We tested the China-hosted endpoints on Aliyun (Alibaba Cloud). Key takeaways: ➤ Speech to Speech Index: Qwen Audio 3.0 Realtime Plus is the new leader at 84.1%, ahead of GPT-Realtime-2.1 High (79.1%) and GPT-Realtime-2 High (77.2%). The Flash variant comes in at 4th at 76.3%. ➤ Speech to Speech Index by Benchmark: On Big Bench Audio, the Plus variant achieves 99.2%, up ~0.5 percentage points from the previous best of 98.7% (Alibaba Qwen3.5 Omni Plus Realtime), with Flash variant scoring 96.1%. On Tau Voice, the Plus variant currently leads with a score of 54.6%, ahead of Grok Voice Think Fast 1.0 at 52.1%. On Full Duplex Bench, the Plus variant leads our Full Duplex Bench subset at 98.4%, with Flash at 96.9%, both ahead of the best non-Alibaba model, GPT-Realtime-2 (Minimal) at 96.1%. ➤ Speed: The Plus variant records an average Time to First Audio of 4.02 seconds on Big Bench Audio, with Flash at 4.16 seconds, among the slowest models on our leaderboard, and well behind GPT-Realtime-2 (Minimal) at 1.10 seconds and GPT-Realtime-2 (High) at 1.14 seconds ➤ Price: Plus costs $4.42 per hour of input audio on our Big Bench Audio subset, more expensive than GPT-Realtime-2 High ($4.14) and ~2.4x cheaper than GPT-Realtime-2.1 High ($10.75). The average cost for Flash variant is $4.77, higher than the Plus variant despite lower list prices, driven by comparatively more verbose responses. See below for more detail ⬇️
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Excited for long horizon cx
I’m incredibly excited to share that Sierra is acquiring TakeOff, the leader in long-horizon AI agents. @claybavor and I couldn't be more excited to welcome @letsleverup and the entire TakeOff team. In less than a year, they've built something truly special: an agent platform that delivers real business outcomes, is beloved by customers, and is growing incredibly quickly. Their maniacal focus on revenue driving, long-horizon agents has taken them from 0 to near 8 figures in revenue across several 7 figure contracts since the start of this year. As we got to know the team, it became clear we were making the same bet: that fully autonomous agents would perform human-level work at software scale and that the largest businesses in AI would be built around outcomes, not inference. Takeoff has built an exceptional platform and team to make that real, and together we’re excited to build the leading company in long-horizon AI agents. Welcome, Aakash and the Takeoff team. xitter.cf/letsleverup/status/208…
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I do this quite often! When I type I find myself trying to be concise (just me?) but that’s out the window with speech, and I am able to better express vague ideas in speech than text. Not always speech ofc. Usually i know exactly what I want to say and text is good enough.
One pattern I find useful for working with LLMs is a nice long ramble session. Sometimes the LLM needs more bits to understand what you're trying to achieve, but you're too lazy to type them. In these cases I like to lean back, switch to /voice and just ramble for like 10 minutes, total mess, anything goes, full stream of consciousness. Sometimes I declare it up top, something like "switching to speech recognition sorry for any typos...". Sometimes I turn it into a small interview of a few turns. But I find that the LLMs are somehow very good at reconstructing long incoherent rambles and often their echo of your own tangle of thoughts comes out quite a bit cleaner than what you started with. The result is that you improve the mind meld and have to correct things less from that point on.
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