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This incredible approach into Heathrow today gave me a greater appreciation for my three hour delay. Low and dense freezing fog making mischief with the schedules 🥶
Big news from Qatar Airways this morning, with a major U-turn in its first class strategy.
skift.com/2024/03/15/qatar-a…
Gordon Smith retweeted
🎈No more airports and fast ferries: how we'll be flying in the near future
🔴@smithgme for @iPaperTravel
inews.co.uk/inews-lifestyle/…
Exclusive: Here's a first look at KLM's brand-new business class seat on the 777-300. It's a modified Jamco Venture platform and an evolution of the product found on the 787-10. #klm
Making an early exit from @IATA tomorrow night to join @aix_expo on Tuesday. I’ll be moderating a panel discussion at 2pm in the CabinSpace Live theatre for @inflightmag. Join us if you can. ✈️
Don't miss out on #AIX2023 and the #CabinSpaceLive, featuring sessions with cabin interiors thought leaders including @ValourLtd @flyingdisabled @PilotinDave @_ben_griffin @smithgme @CoStreichert @inflight_editor and many more.
View the programme and plan your show:
Super sloppy from @British_Airways this evening 👎🏻 150+ pax waiting at LHR on BA1318 (now over an hour late) but despite three agents in position, not a single tannoy announcement to update or apology for the delay. Occasional courtesy message would be a very easy #paxex win.
The creeping realisation 20 minutes into the ‘Fast Track’ security queue @HeathrowAirport T3 that the regular line is moving significantly faster. Time for some T5 style real-time data to help make informed decisions? #paxex
Fun role reversal today in Valencia. Ryanair pax swan from terminal to aircraft via a jet-bridge 💃🏻, while @British_Airways pax are left to stand on the stairs for 20 minutes as a single bus shuttles back and forth to the remote stand 😒
ALT BA customers waiting for a shuttle bus in Valencia
It might feel small fry, but if this trend is compounded, then Twitter and by definition the wider social media #paxex on this platform is in serious trouble.
Since Twitter has changed their conditions, our customer service by direct message on this network is unavailable. Our servicing teams remains available on our other channels bit.ly/3oPKCLP
We thank you for your understanding.
Want to know what all the fuss is about with @starluxairlines? I was the first English-language journalist to experience their A350 back in February. Read my exclusive @Exec_Traveller #Starlux report here:
executivetraveller.com/starl…
This week I had the pleasure of speaking (fairly candidly) with the team at Jack’s Flight Club for their Detour newsletter.
Read the full interview here 👇🏼
#airtravel #aviation #avgeek #airlines
jacksflightclub.com/newslett…
This is a phenomenally brutal internationalisation of news output for domestic audiences. Thoughts today with those on screen and behind the scenes impacted by this dubious move.
deadline.com/2023/02/bbc-new…
Now, more than ever, it’s important to talk *and act* on aviation sustainability. My comments alongside ten refreshingly practical tips from @JulietKinsman @cntraveller here 👇🏼
cntraveller.com/article/flyi…
💰Top tip! Unsure if you’ve British Airways vouchers left over from the pandemic? Just pop your email address in here and BA will list any outstanding flight credit: britishairways.com/travel/ba…
📸: British Airways
