@Microsoft @XBOXSupport I find the whole user and customer experience so frustratingly bad with trying to buy something for my son. Adding money on Family Safety requires multiple logins and then fails - telling me to contact support which in itself is a mission. So so poor. 🤬
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The whole experience from authentication to UI is like something built in 00s. Which is running on a really slow Windows server. Just tragic.
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To make the experience worse, I finally got through your bot (which didn’t help) to “live chat”…except nobody has replied in over 35 mins. Honestly suck rubbish support @XBOXSupport , you should be ashamed. I just want to talk to someone who can help me!!!!!
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@Microsoft everything about administering my son’s #Xbox is a real clunky experience. Like it was built on Windows NT 🤦🏻 Only able to add funds in chunky increments is also a complete con. Expected so much better from MSFT in the digital eCommerce era.
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Honestly, what is the point trying to buy gig tickets these days? More expensive, time consuming and hassle than it’s worth.
No VPN, on laptop (not Apple), cleared cookies etc…wait 40 mins…only to get this.
@axs @radiohead what a complete farce
#radiohead
I did get through as someone posted go back on the browser…top user experience and security!?!
But WTF, £324 for a seating ticket…no thanks, that is the biggest scam @radiohead. So disappointing. Should rebrand to RadioOasis
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@nectar soon I will have to go through tediumto ‘unlock’ nectar prices, whereas now they are just there in the @sainsburys app. No explanation as to why change?? A change that seems to have NO BENEFIT for the customer, just inconveniences them. Maybe @Tesco is a better option?
@sainsburys yet again your app is up the swanny with login not working. Pls ask your head of dev @ qa to have a very strong word with themselves. This happens too often with your app, never with other apps.
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@ArsenalWFC please can you let me know when tickets for the home game be Spurs in 2025 will go on sale? Thanks.
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@NordicTrackUK 2.5 weeks ago I emailed re how to get a spare part for my S22i…still no info to help me. For an expensive product this is poor customer service. What SLAs do you set on helping customers? Can somebody please reply and tell me where/how to order… Thanks.
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@NordicTrackUK @NordicTrack it’s now nearly 4 weeks and still no info on how to get a simple spare part. This is awful customer service, especially for an expensive premium product. PLEASE can you just reply to my emails?
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@SportsDirectUK PLEASE offer an alternative delivery to Evri. They may be cheap for you but are awful for customers. Last Tues Evri told me it’s on the way, Wed they said it’s delayed, nothing since…
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Seems Evri aren’t the noy hopeless service. Many emails & DMs with @SportsDirectUK and still no product (you have my money for weeks) and no info. PLEASE, just refund me and let’s be done with it. Stop wasting all of our time.
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@belfastairport are your staff on strike today? Waiting to get bus to terminal, waiting 40+ mins for bags, nobody around to ask and no announcements. Pretty hopeless service.
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@belfastairport I retract that, not pretty useless, utterly HOPELESS. No info, no staff, nobody answering phones… Nice welcome to Northern Ireland for Easter.
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@Snyders_Hanover please tell me where I can buy jalapeno pretzel pieces in the U.K.??? There seems to be a National shortage…:( thanks
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@Snyders_Hanover can you share an update please? There is a hungry market in the U.K. waiting for the return of your jalapeño pretze pieces. There are some contenders offering similar product (not quite as good) and it’s time you fight back please as the original & the best!
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Dear @GreenManFest please can you book Orbital for the Sat early morning slot in the big tent? You know it will be awesome, ripe for your audience, and will quite frankly be a legendary set! What better way to see off Friday night…?!
@VodafoneUK you send me a text boasting of being the best network in the UK...but my experience doesn’t reflect that (are above). How do I best get a response, and improvement, to my poor experience on your network? Thanks.
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@sainsburys you have the unique ability to take an average app and make features worse! To add vouchers I must now spin off to your website, then login again, and then checkout from there. A very disjointed UX. Used to do it all in app as you’d expect, why change?
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@sainsburys whilst it’s nice to see the coupons back in the app, it seems there are problems...I can’t add vouchers! Not unsurprising for the app to be buggy sadly. Pls can you contact me to have the money off voucher I want to add credited to my account? Thanks.
@Sainsbury’s is this really the case? Same for past 3 days. Also some cereals gone awol. Is there a major stock shortage or another case of your incredibly buggy app? It’s so poor that ~50% of time shopping with S there’s a problem. I don’t tweet anyone as much as S.
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@sainsburys can you please let me know what’s happening with frozen chips?! Tried online and app and same result.
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@sainsburys yesterday you delivered us some cereal that is best before Feb 2019, 6 months ago?! Nice stock control. Pls can you contact me to organise replacement/refund.
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@SpotifyUK please improve the transit between online & offline. If I have downloaded tracks I want to access them anytime regardless of connectivity, but your app gets stuck in trying to connect and then I can’t access anything. Not good! Thanks.
