Sherwyn

Someone just submitted a ticket asking why their laptop is running slow. I remote in. They have 3 Chrome windows open with 60+ tabs total. I close all but 5 tabs. Computer runs fine now. I write in the ticket: "Resolved - Optimized system memory allocation and cleared background processes." They reply: "Wow, thank you! What was wrong?" I reply: "Just some resource management issues. Should be good now." I didn't lie. I just used technical language to describe "you had way too many tabs open." If I say "close your tabs," they'll feel scolded. If I say "optimized memory allocation," they'll feel helped. Same result, better optics. Also, they'll probably open 60 tabs again next week and submit another ticket. And I'll "optimize" it again. This is called job security.