Scottish winter climber, alpinist, guidebook writer and blogger
Aberdeen
Joined December 2012
- Tweets566
- Following54
- Followers596
- Likes113
Still no contact from @sainsburys CEO’s office, despite promising to be in touch “shortly.” I’ll honour the 7-day window I gave them but in the meantime, I’ve prepared a report for the @TheFCA regarding payment security and pre-auth handling.
#ConsumerRights #RetailTransparency
As I’ve had no meaningful response from @sainsburys CEO’s office, I’ve now reported the incident to Trading Standards via @CitizensAdvice, who have accepted the case without hesitation.
’m not seeking compensation — just accountability. I expect a proper investigation into the handling of this incident, including staff conduct and payment security procedures, and a clear explanation of what changes will be made to prevent this happening again.
The incident involved a £100 pre-authorisation being held after no fuel was dispensed. The store manager refused to cancel it, said she “didn’t trust me,” and left the pump live — a serious payment security issue. This has taken hours to resolve with my bank.
@Sainsburys At Dome Roundabout, Watford, the store manager refused to cancel a £100 pre-auth on my card after a failed pay-at-pump, saying she “didn’t trust me.” My bank has flagged this as potential fraud. Please investigate and resolve urgently. #CustomerService
@Sainsburys I was also promised an email confirming the failed transaction, but nothing was sent. Meanwhile, the pump remained live with my card pre-authorised for over 30 minutes. This is a serious payment security issue. Please respond. #CustomerService
