Shantha Kottage · Sep 4, 2026 · 1:08 PM UTC

Shantha Kottage

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Shantha Kottage@shanthakottageSep 4

1. Sri Lanka doesn't have a digitalisation problem. It has a process-redesign problem. Putting a website in front of a 1980s workflow isn't transformation.

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Shantha Kottage · Sep 4, 2026 · 1:12 PM UTC

Shantha Kottage@shanthakottageSep 4

19. The best government app is sometimes the one you never need to open because two government systems exchanged the information themselves.

Shantha Kottage · Sep 4, 2026 · 1:13 PM UTC

Shantha Kottage@shanthakottageSep 4

20. Digital government succeeds when the citizen notices less government, not more apps. Fewer forms, fewer visits, fewer repeats. That's the scoreboard.