Global President, Ticketmaster. Formerly Chief Product Officer and Head of Business at Square.
San Francisco, CA
Joined September 2007
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As someone that manages a P&L with a large software cost line item, this take is right.
It’s foolish to think that I would spend any time saving a few bucks at the opportunity cost to the core business.
AI didn’t eliminate Core Competencies. And it won’t.
Basically the opposite of everything you read on X. Relying on incumbent software vendors for ai functionality add-ons and paying for it, time to market is critical and want to focus internal developer resources on driving revenue and core business forward not rebuilding 3p apps, and so have no plans to displace any vendors and on the contrary growing spend with every vendor coming up for renewal. Havnt downgraded anything, consider their top SaaS vendors mission critical, laugh off the thought of in housing any software and having to maintain it, would rather relay on 3p and outsource accountability and liability. havnt touched dev seat counts. laugh off Claude cowork (although they like Claude code- will change dev workflows and driving heightened productivity), not moving any pre allocated enterprise sw budget to LLM providers
Thrilled to be part of the launch of Muse, Meta's personal AI agent. Personal AI agents are so early, but it's clear they are coming. nytimes.com/2026/09/08/techn…
You've seen the stories: fans flying across the world for the @FIFAWorldCup, then finding at the very last minute that the ticket never existed.
That's not happening on @Ticketmaster, and it's not luck. Here's the system behind it 🧵
5/ And if an order ever wobbles? Our team goes out and buys a replacement on the open market — at our cost — so the fan still gets in. We’ve fallen short on just 20 orders across the tournament and used each one to improve our service. Sellers who break an order face penalties of up to 400%. Failing a fan is expensive, by design.
I love the videos of Europeans joyously discovering the American Midwest. They instantly transport me to the time, decades ago, when I was a brand new immigrant.
Despite being in a so-called flyover state, with no money, no job, no connections, I remember saying to every native-born American when asked - there are no problems here. There’s only abundance and opportunity. Don’t take this for granted, it’s incredible here.
Still mostly true 25 years later.
After months of work by many teams, I'm thrilled to see the launch of Reserved by Spotify, a key partnership between @LiveNation and @Spotify. This partnership was underpinned by @Ticketmaster technology to help fans access tickets. Role Model is the first participating artist, with many more to come.
Spotify identifies the fans closest to the music. The streams, saves and shares that signal who's really paying attention. Live Nation helps artists create the moments worth showing up for: the shows, the stages, the experiences that stay with you. Ticketmaster built the infrastructure to serve the artist and the fan by putting tickets directly in the right hands, reliably and at scale.
Just in case there was any confusion.
Geographic restrictions on NBA Finals Game 5 tickets were set by the hosting team and applied at the time of purchase. If you bought your tickets on Ticketmaster, you have a valid, authenticated ticket that will get you in tonight. No tickets purchased on Ticketmaster for this game have or will be canceled. 🏀
Right take. We conflate the bot/bad-actor problem and the extreme demand/supply imbalance for the largest acts. I understand why and at an emotional level I understand the frustration.
While the former issue is very real and we have more work to do, so is the latter.
This is a fair take from someone that criticizes us but understands nuance. We don’t always agree but I respect the willingness to grapple with complexity and reality.
I know fans are very upset with high prices on secondary for Twenty One Pilots.
The reality is, more fans get tickets in their hands direct from ticketmaster, the secondary will be higher than ever. I know no one wants to hear that, but that’s is just the economics about it.
Ticket resale is legal so Ticketmaster can’t just cancel tickets for accounts who did not break limits or break any of their terms.
Also many real fans see the resale prices after getting tickets and realize how many bills they can pay instead of go. It definitely sucks when the demand outpaces the supply, hopefully they can add a show and get another 75k fans in.
We are not perfect. But progress matters. Continuous progress matters more. We will continue investing in fan access and fighting the bots and bad actors.
Fans were upset that @twentyonepilots hometown show got eaten up by the secondary, but the data suggests the opposite: Ticketmaster did a very good job getting tickets into fans’ hands.
Only 718 tickets are currently listed on the secondary market against an 84,493 capacity venue.
That’s just 0.8% of capacity.
Absolutely thrilled - and unsurprised - to see @djacksonparker and the team at Moment achieve this important milestone. What a great company and team (and thank you for letting me be a supporter last year!).
Moment has raised a $78M Series C, led by @IndexVentures.
Agents are coming to investment management.
And firms managing $10T in assets are building that future with us.
moment.com/memo
Good God. The latter happened a year before the former, not the other way around. People will believe just about anything on here.
Jack Dorsey just fired half his company because of AI.
Then Block open-sourced the AI agent that replaced them.
Block's goose achieved approximately 4,900 stars in its first 14 days after launch, the fourth highest two-week star velocity of any open-source AI project released in April 2026.
Goose is Block's internal AI coding agent, open-sourced under Apache 2.0. It is the tool that Dorsey's engineers used to replace thousands of lines of human-written code with AI-generated equivalents. Then Block decided to give it away.
Here is what makes Goose different from every other AI coding agent.
It is not a wrapper around a single model. It is model-agnostic, you plug in Claude, GPT-5, Gemini, or any local model and it works the same way. It runs entirely on your machine. It has persistent memory across sessions. It supports MCP for custom tool integrations.
And the design philosophy is the part that turns heads.
Goose is built around the idea that an AI agent should be able to operate for hours or days on a single goal, not just answer one question and stop. It handles errors, retries failed steps, checks its own work, and escalates to the human only when it genuinely cannot proceed.
Block fired 5,000 people. Then gave you the tool.
Make of that what you will.
github.com/block/goose
Readers added context they thought people might want to know
Block open-sourced its AI agent Goose in January 2025, over a year before announcing layoffs in February 2026 attributed to AI tools generally rather than Goose specifically. The post's claim that Goose was open-sourced after the layoffs is incorrect. block.xyz/inside/block-o… cnn.com/2026/02/26/bus…
I lived 3 blocks from his shop and didn’t wait in a line even when funemployed.
There’s a simple answer. Order a pint on their website and walk right up for pickup.
Having lived through 3-4 years of a highly volatile stock, this resonates.
Employees understand short term dips. They mostly don’t accept multi-year swings. Unlike seed startups, that comp is included and expected.
Two employees starting a year apart wind up with insane comp differences that can’t be rationalized without wild dilution to shareholders.
But there’s no easy answer and @bgurley doesn’t have one either. If your competitor is offering RSUs tied to AI froth, you will too.
