Digital Experience & Connected Work Analyst @Frost_Latam / Expressed opinions are my own and not those of Frost & Sullivan
Buenos Aires
Joined March 2011
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One of my favourite things of attending big conferences is getting face to face time with colleagues. It was great to see you @mbrandenburg
#AvayaEngage lnkd.in/dRjzm_nz
Ahmed Helmy walks us through how Avaya is leveraging AI to make interactions more efficient, valuable, and memorable for the customer #AvayaENGAGE
All contact center KPIs went up 26÷ as average for Liberty Mutual when implementing Avaya private cloud, says @rickbelsky #AvayaEngage
"Steady is no longer". Sherrie Mullikin from Sourhwest explains the need for agility in CX
#AvayaEngage
Un placer haber moderado el panel de BPOs "Hipersonalización y Experiencia del Empleado de la mano de la IA", en el Congreso Regional de Interacción con Clientes.
#CX #Outsourcing lnkd.in/dagnAUGY
Many today are asking themselves this question. Find out what our experts have to say about it.
@alpabshah @telecompetitor Frost & Sullivan lnkd.in/dACAsZ4a
Can´t miss it!
Discussion Highlights:
· Which key technologies will enhance and optimize businesses communications?
· How can you capitalize on opportunities to align communication/ collaboration portfolios amid this disruption?
· Wh…lnkd.in/dhzkVrbF
In exactly one month from now I will be in Orlando attending #AvayaEngage . Please let me know if you´ll be there, would love to catch up!
Avaya Frost & Sullivan
Not every day you receive a recognition like this one. I am deeply humbled, honored, and thankful to @Frost&Sullivan and our entire CX team! #ONEFrost lnkd.in/d3mXTrPu
La hiperpersonalización es el nuevo umbral de excelencia en la Experiencia del Cliente. Les comparto nuestra última colaboración con Atento lnkd.in/daP7_UzE
Is the metaverse enabling telcos to transform into digital content aggregators? Join the Frost & Sullivan Digital Content Services team and industry leaders from Vodafone, Verizon Business, and Telefónica to debate this theme in the upcoming live Think Ta…lnkd.in/dFdzJx5K
"Happy employees make happy customers” was always a bit of a cliché, but it feels like businesses are beginning to mean it. Much investment is going into technology that helps agents do their jobs better. However, there are severe limitations to what comp…lnkd.in/dvJvTXnc
Providing good English speaking skills can be a challenge in the nearshore landscape.
Thanks for the quote César A. Cantú Hernández Nearshore Americas
#Nearshore #CX #BPO lnkd.in/dZaGi_BN
Live ahora!
Registrate y si no podés asistir ahora, recibí la grabación! lnkd.in/d6JsRF6w
Acompáñame mañana (7 de Marzo, 11am ET / 1pm Argentina) para una fluida conversación con los amigos de Logitech y Microsoft sobre el trabajo híbrido en América Latina. Vamos a compartir algunos datos y perspectivas regionales sobre…lnkd.in/duyBd2yr lnkd.in/ed4X4Eka