I've been discussing with my team the opportunity to create more rapid and engaging product videos with tools from companies like @synthesiaIO. With #ChatGPT and these rapid creation tools, create contenting for various stages of the funnel is easy. synthesia.io/use-case/market…

Great list of minority owned biz in #CambMA cambridgeday.com/?p=87401

#CXNext, our virtual event, is live now! Join us to redefine engagement! We are so happy to have you learn from experts, hear amazing keynotes, and lessons from real-world practitioners. @Bold360 @LogMeInRescue @LogMeIn #CX #remotework #WorkFromAnywhere

Jenny, thanks for joining. I really enjoyed our conversation. Customer advocacy is so important, especially now.

Two Parents. Two Kids. Two Jobs. No Child Care... #mylife. @fmanjoo thanks for putting into words what many of us are feeling. The daily battles, w. small moments of joy, leaves us spent. My advice, start your day early for peaceful time (I start @ 4am). nytimes.com/2020/04/22/opini…

We've launched the Bold360 Rapid Response FAQ Web Widget to provide rapid and consistent answers to COVID-19 related questions for your customers and employees. Read the press release: bit.ly/3e7aCby

Struggling to align your #CX and #custserv teams on what to do next in this current #COVID19 environment? Today's #cv19cxdaily learn from CX pro Audrey Stone @jpmorgan on how to set the course for your CX through 5 simple recommendations. bit.ly/2Jt4dcV #cxnext

As your #CX and #custserv shift to #WFH in response to #covid_19 it is critical to keep your #contactcenter operations up and running. Today's #cv19cxdaily highlights a great article from @B2Community with four helpful recommendations for your teams. bit.ly/392IDWU

Globally are all rapidly moving to #remotework due to #coronavirus and there are key things that #cx, #custserv, and #contactcenter teams can do to best prepare. Today's #cv19cxdaily highlights a blog we developed to highlight 5 things you can do: blog.bold360.com/customer-ex…

In an effort to help companies respond to #coronavirus, I'm doing daily posts on how to best transform your #CX and #custserv in a world of #remotework and rapid expansion of #DigitalTransformation First post - blog.bold360.com/customer-ex… Check back daily - #cv19cxdaily

I ❤ product marketing and product launches. Excited to attend the @PMMalliance "Rock Your Product Launch" #Meetup with our great hosts @theventurelane

Working in the Seaport has given me a firsthand view of just how at-risk Boston and Massachusetts is to our #ClimateCrisis. The streets turn into rivers and we continue to build more. This is a missed opportunity for Mass to be a leader into the future of tech and energy.

Wow. This would be a major change and sad loss for Cambridge and Boston.

Opportunity in 2020 to expand access to #virtualagents and #chatbots by making them accessible to any company, not just large enterprise. Talked w. @VentureBeat: No, IBM is not the only relevant player in virtual agents venturebeat.com/2020/01/11/n… #cx #custserv #AI #custexp @Bold360