Are you having fun, yet? Design leader. Relentlessly optimistic. Fascinated by systems. Previously @PandaDoc, @OpenGovInc, @generalelectric, local government.
Cleveland, OH
Joined November 2008
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Any Paperclip AI gurus wiring up their Obsidian Vaults (or similar) to give their agents more context?
Richard W. Baker retweeted
It's time to celebrate because PandaDoc has officially reached 50,000 customers! 🐼🎉
So, thank you to our 50,000 customers for trusting us with your documents and your business. We can't wait to see what amazing things we can accomplish together in the future! 🚀 #PandaDoc50K
Don't underestimate the power of simplicity. It applies to all aspects of business and life: strategy, user experience, team structure, and even recipes.
Most designers really want to see their work make waves. Flashy or not. They just want their work to make a difference. It’s up to the design leader to tie that project directly to business goals. Get them excited about the project so they can jump in with both feet.
Opened Twitter, and the first 4 tweets were from @elonmusk over a ~6-hour timespan. I guess they 'fixed' the algorithm.
If you don’t have time for deep user research, what makes you think you’d have time to act on your insights?
Evaluating a design system is different than measuring. Once we’ve evaluated the design system and know our focus areas, we can begin to measure its impact.
Richard W. Baker retweeted
If we're on a Zoom, and your dog comes into frame, please introduce them to me.
It's 2023, people. I should not have to ask.
One of the top priorities for a design leader is team engagement. Does your team actually want to be there?
A designer’s work should result in happy users. A design leader’s work should result in a healthy team.
“If it isn’t a clear yes, then it’s a clear no”—The Disciplined Pursuit of Less, Greg McKeown
In many environments we operate in, speed is more important than accuracy. It’s imperative to take the available data, asses it, then take action. You can course-correct at any time.
Richard W. Baker retweeted
3 ways to get unstuck:
1. Eliminate distractions
2. Set realistic expectations
3. Take action
What would you add?
How do you know when you’re a Senior Designer? Ownership.
You can run a project from start to finish and own every step. That doesn’t mean you do everything yourself. You work with your stakeholders and are accountable. That’s what a Senior Designer brings to the table.
Richard W. Baker retweeted
Premature scaling is the kiss of death for startups, nail it then scale it.
Reminder: Sometimes you have to grieve over plans that are not accomplishable. Have your moment, regroup, then replan.
Quality teams craft quality solutions.
Focus on building a healthy design critique process in your team. Healthy teams share work early and often. But you must have a trusting and supportive team culture, so everyone feels comfortable sharing work and are receptive to feedback.