Rohit Mahna

#AutonomousFinance provides customers with personalized experiences and fills the digital customer service gap across communication channels. Proud of our @salesforce team for developing our new “Trends in Financial Services” report. More details 👉 sforce.co/32VImVq

There’s a lot to unpack from 2021 across industries! Close out the year with @RashidBRown_ and special guests at @salesforceind’s @TwitterSpaces conversation on Monday.

From #NFTs to #AI ethicists to the #Metaverse, @Salesforce leaders expect it to be an exciting year ahead. Digital continues to transform how we work, and 2022 will be no different. Check out the predictions: sforce.co/3ozH7X3

Digital solutions 📱 simplify a typically difficult #mortgage process and allow local #banks and credit unions 🏦 to focus on developing strong customer relationships. Watch #DFNY for insight from @TBirkm of @RocketMortgage on mortgage-as-a-service. sforce.co/3yhCJzb

Like tech companies do, consumers want their banks to understand their preferences and provide unique offers. To do this, #data and #AI are critical. I couldn't agree more with @JimMarous and @TheFinancialBrand that this will be a top trend in 2022. bit.ly/3D8RntG

Buy Now, Pay Later 💳 purchases are expected to reach $100B this year, compared to $24B in 2020. The increase in #BNPL usage benefits both consumers and retailers, however, 1/3 of users are behind on payments, and 72% have seen their credit score drop. bit.ly/3p9uukA

The finance industry has a big role to play in reaching #NetZero. Tomorrow at Bloomberg's Sustainable Business Summit leaders can learn about emerging reporting trends, how to leverage financial resources for #sustainability strategies & more. Register: bloom.bg/3lLMMHR

Buy now, pay later use during #CyberWeek grew 29% YoY, @Salesforce’s #HolidayShopping data found. It’s appealing to a large audience, especially those who can’t access credit or prefer not to. As consumers lean into digital it’s not going anywhere. Great share, @tektalk!

There has never been a more important time to talk about sustainable finance. 🌱💰 I'm looking forward to hearing insights from @xkarenfang, Global Head of Sustainable Finance of @BankofAmerica, at #DFNY on Thursday. Learn more: sforce.co/3Gn0SHo

Salesforce is bringing @Dreamforce to the Big Apple next week! 🗽 On 12/9 tune in to #DFNY live to learn how #finserv companies have successfully reimagined the digital customer experience through speed, transformation, and becoming a trusted enterprise. sforce.co/3I5yQlz

Excited to hear @MGTalksRetail’s and @CailaSchwartz’s thoughts on this holiday shopping season. Tune into @salesforceind’s @TwitterSpaces this Thursday at 3pm ET.

Could #CyberWeek turn into Cyber November from here on out? Sales throughout the month of November saw the biggest increase compared to #BlackFriday and #CyberMonday spending data. As @RetailRobGarf pointed out, Cyber Monday sales were up just 3% from last year.

More consumers are heading to stores to do their #HolidayShopping than last year, but it's online shopping that will see real growth. @Deloitte predicts 62% of spending will be from #digital purchases and the average spend will increase by 5%. bit.ly/3wQ85MD

Supply chain and pandemic-driven issues may have a lasting impact on the #HolidayShopping season. #BlackFriday deals started earlier to combat product availability issues, and @daphnehowland reported that 70% of BF shoppers will be primarily online. bit.ly/3kJnz0p

Embracing digital #banking and #automation has not only gotten the industry through the early days of the pandemic, but also it's now helping it 𝙩𝙝𝙧𝙞𝙫𝙚. @ByNatalieGross hits the nail on the head here: bit.ly/3wz8D9w

Embracing digital #banking and #automation has not only gotten the industry through the early days of the pandemic, but also it's now helping it 𝙩𝙝𝙧𝙞𝙫𝙚. @ByNatalieGross hits the nail on the head here: bit.ly/3wz8D9w

Early holiday #retail deals are extending the traditional shopping season, driving U.S. online spending to $31B even before Black Friday. These predictions signal another unique #HolidayShopping season.

Data can provide many insights, including identifying opportunities for revenue growth. Pop up #retail stores from DTC brands have proven to be a smart move. It gives people a chance to discover the brand and check out the products first hand.

Three types of #digital channels grew transaction share by nearly 40%: brand websites and apps, retailer websites and apps, and online marketplaces. @Salesforce's Connected Shoppers Report sheds light on the future of #retail and areas for opportunity. sforce.co/3bZ6tql

Take it from @RetailRobGarf—Christmas is not canceled! However, getting #HolidayShopping done early will be necessary. The industry disruptions are raising big questions and more changes lie ahead for retailers. Learn more: bit.ly/3pZjLLR

We’ve seen impressive jumps in digital #banking use, but as @JimMarous points out, customers are still looking for more streamlined interactions. Interest is growing in completing the entire loan process via a smartphone, as availability to do so grew 10% in 2021.