Robert Jenrick: The truth

The new BA tier points structure sets impossible hurdles even for frequent flyers regularly using business or first. I have always planned my extensive and expensive global travel through London to use BA. These days are over. I will now use whatever airline is most convenient and competitive. It will make travel planning easier. I can make more use of other airlines whose business and first seats are far superior to BA. Hello Emirates, Qatar, Singapore, Etihad etc. I have BA gold for life so it no longer matters how much I use BA. I also have Group 0 status which is meant to allow priority boarding. But, like yesterday in Nice they could not even be bothered to call it. Same in London for plane to NYC. BA can’t even organise an orderly queue at the gate these days , something you’d think would come naturally to a British airline given the Brit propensity to queue. BA now run by numpties who put no value on long-standing, big-spending loyal customers, of which I’ve been one for 55 years!! They can’t even get the little things right. I flew London-NYC yesterday in First. WiFi meant to be free and I needed it for work. But free wifi didn’t work. So I had to pay for it. The lovely crew embarrassed by the poor service. I remember when my friend John King was the boss how proud the crews were to work for BA. Long gone. Crews are ashamed. No idea who runs BA these days. But he/she clearly useless. They’ve inherited the dead hand and cheapskate service of Willie Walsh, whose inability to determine what quality service meant began the long-running decline. He really was useless. Crew moral is very low as a result. Passengers see it. Good crew people, badly led. They lost any pride on working for what was once ‘the world’s favourite airline’ — then a matter of pride for staff and country and passengers. Now BA is just another middling airline over charging over the odds for a level of service barely above the cheaper budget airlines. A business model with suicide written all over it. @British_Airways

Robert Jenrick on Farage: "I don't think Nigel is the bloke you want to have running your kids' schools or running your local hospital or... trust your savings, your pension, your small business to." (September 2025) "I don't think he's a serious politician." (Oct 2024)