The next evolution of autonomous #AIAgents is here: Meet AIR Pro 👋 AIR Pro (AI Representative) is a voice-first, omnichannel #AIAgent platform that automates interactions, streamlines operations, and drives measurable outcomes. See it in action: ringcentr.al/4ro1Fiz.

Your AI workflows might be missing your best data input: actual customer conversations. RingCentral's plugin for @ChatGPT and MCP connectors for @claudeai bring that data into LLMs your team already uses, so you can make more informed decisions: ringcentr.al/3VAjCQT.

Scheduling appointments over the phone keeps front desks tied up. AI Receptionist connects with @Calendly to handle booking, rescheduling, and cancellations in real time. Less back-and-forth. More time for what matters: ringcentr.al/4B87vL9.

Wondering which customers still need a follow-up? Now with RingCentral and @claudeai for Small Business, businesses can search the conversations happening across their organization and quickly find the info they need to take action. Analyst @ShellyKramer on why this matters ⬇️

15,000+ calls a year come into the @SusanGKomen Breast Cancer Care Helpline. Each call is a person looking for answers or support. We’re honored to provide the communications platform that makes that possible. 💗 Read more: ringcentr.al/4yvoEwp.

When call volumes spike and #contactcenter systems can't keep up, agents burn out fast, and CSAT takes a hit. #AI is helping #CX teams break that cycle ⬇️

Manual #workforcemanagement eats up hours that #contactcenter leaders could be putting toward strategy. Automation takes that admin work off their plate. Here's what any automated #WFM solution should bring to the table ⬇️

#Contactcenter supervisors are getting 25 hours a week back from #AI. @Metrigy Principal Analyst and CEO @RGareiss explores how those hours are adding up to real impact for #CX teams. 📈

#AI can pick up on a shift in customer sentiment while the conversation is still happening, giving #CX teams time to act before a small issue escalates into a bigger problem. 📈 How it helps support teams stay proactive:

Urgent mental health needs don’t follow a traditional 9–5. Whether a patient calls at 2 a.m. or 2 p.m., Axis Integrated Mental Health is there to respond. AIR Pro helps make that round-the-clock availability possible: ringcentr.al/3T6NVhi.

Most outbound strategies end with hoping a customer calls you back. AIR Pro changes that with #AIagents that reach out proactively the moment it's relevant, carrying full customer context and handling every interaction from start to finish: ringcentr.al/4h9fYo7.

#AI is rewriting the #contactcenter agent's role ✍️ Jeff Canter, RingCentral's Chief Customer Officer, breaks down what that job actually becomes when AI handles the routine and human agents can step into the complex calls where their unique skills are needed.

Real-time agent coaching can make the difference between a good customer call and a great one. RingCX's Supervisor Dashboard gives #CX leaders the visibility to monitor interactions and step in to provide guidance when it matters most: ringcentr.al/4xC9w00.

AI transformation starts with the humans behind it. Episode 3 of AI Changemakers is live — featuring Scarlet Wheeler, Jessica Carstens, and Brandon Mulnix. Three industries. Three real challenges. Read their stories: ringcentr.al/4dH3xPg.

82% of all #customerservice interactions occur via voice, either as the first touch or as the escalation point. Consumers are more willing to talk to an AI voice agent than you'd think. @RGareiss explains why #voiceAI is where #CX investment is heading.

The most impactful #customerexperiences of the future will be built on #AIagents and humans working together. RingCX brings both into one place to make that possible: ringcentr.al/4r1eq3T.

When patients need help, they don’t want to wait on hold. AI Receptionist (AIR) answers every call instantly, helping patients get the support they need while freeing up your front desk. That’s work magically simplified with AIR. 🦄 ringcentr.al/4j8XJ4J

Workforce managers have always had a key role to play in #contactcenter strategy. Now, #AI is finally giving them the time to fully focus on it instead of admin work. Todd Cotharin, RingCentral's GM of Workforce Management, on how the #WFM role is evolving ⬇️

Small business owners wear a lot of hats and don't have time to dig through every customer call or message to figure out what needs their attention next 🧢🎩 We’re putting those conversations to work inside @AnthropicAI Claude for Small Business. More: ringcentr.al/4cGlugK.

The leaves aren’t the only thing piling up this fall 🍂 RingCentral’s latest @G2dotcom results are in: 🍁 724 reports 🍁 176 product badges 🍁 33 #1 rankings Plus, RingCentral AI Receptionist (AIR) debuted at #2 in AI Voice Assistants! Safe to say, fall looks good on us. 🧡

Most businesses are sitting on a goldmine of conversation data, and now we’re making that data accessible and actionable in the LLMs your teams already use 🙌 Today we're announcing a plugin for ChatGPT and MCP connectors for Claude! Available now: ringcentr.al/4AnDo23.