There was a time when a conversation meant something. Two people. One moment. Exchanging information in real time. That’s all it was. And that was enough. Then we started adding everything around the conversation… Menus. Hold music. Transfers. Scripts. We took the life out of conversations. The part that mattered most became the part we dreaded the most. Because we forgot something simple: Human connection is everything. But what if conversation was as seamless as software and as human as feeling heard? You’d have conversations that actually move things forward. That’s what we’re building at Retell: not just better voice AI, but better human connection. Because these are calls for humans.

The best AI voice agents make customers feel heard. But that doesn’t happen with a prompt you write once and forget. It takes listening to real calls, understanding what customers need, and working with the teams who know them best. That’s what brought Retell’s forward deployed engineer to SelectQuote: to work with five teams, understand how their agents were behaving, and help them improve, from more personal responses to better handoffs. Our goal isn’t just to help you deploy an agent. It’s to help your team become its own internal deployment team, with the tools and understanding to spot what isn’t working, test ideas against real calls, and ship improvements themselves. @SelectQuoteIns knows its customers better than anyone. Our job is to give their team the tools to build an AI agent that reflects that understanding.

We’re excited to launch Conversation Memory. Until now, giving an AI voice agent memory meant building a workflow to extract information after each call, store it, and retrieve it for the next conversation. The more context you wanted your agents to remember, the more fields, mappings, and logic you had to configure and maintain. Today, we’re bringing that work natively into Retell. Turn memory on with a simple toggle, and Retell maintains an evolving brief for each contact, including relevant preferences, what’s been discussed, and what still needs follow-up. As conversations progress, the brief updates, carrying useful context forward and clearing resolved action items. That context can also shape the path through your Conversation Flow. With skippable nodes enabled, agents can skip questions when the required information is already available and focus on what still needs an answer. A customer following up on a replacement has already explained the problem. Their next call should pick up where they left off and move the request forward. Learn how to get started: retellai.com/blog/ai-voice-a…

Excited to join the @claudeai Startup Stack and help teams ship production-grade voice AI with the quality and control to keep improving. Claude Startups members get 20% off Retell usage for their first 6 months. Claim now: retellai.com/claude-startups

Last week, we hosted the first Retell Roundtable in San Francisco. Pavi Bhatter from @figma , Grace Joseph from @Google , and Lawrence Chen from @retellai joined moderator Andey Ng for a conversation about how AI is changing the way software is designed and built. We talked about the systems behind conversational AI: the data that shapes model behavior, how teams evaluate quality, what goes into a strong agent harness, and how interfaces can help people understand and guide an agent’s work. We also discussed when adding a little friction can help users learn, review, and steer. Thank you to our speakers and everyone who joined us. Full recording and clips coming soon. More Retell Roundtables to come. #ConversationalAI #AI #ProductDesign #Retell #RetellRoundtable

Every millisecond matters in voice AI. @AWS went behind the scenes with our CTO, Zexia Zhang, to show how we built Retell for low-latency, reliable voice AI that can handle enterprise-scale call volumes. Thanks for telling our story!

Your CRM is the brain, but your customers experience the voice. At Dreamforce, we took that idea to the street. We put a phone number on a truck and invited people to call Tellie, built on Retell.. to let people experience a real conversation, rather than ask them to sit through another demo. Because the best way to understand voice technology is to hear it work. Thanks to everyone who stopped by, called in, and shared their honest take. ☎️ #Dreamforce #CustomerExperience #VoiceAI

Join us for the first Retell Roundtable: The Future of Agentic Interfaces, featuring leaders in conversational AI: • Pavi Bhatter, Staff Product Manager at Figma • Grace Joseph, User Experience Designer at Google • Lawrence Chen, Senior Software Engineer at Retell • Moderated by Andey Ng, Product Evangelist at Retell Together, we’ll discuss the evolving relationship between people and software, how AI agents are being integrated into products, and how best to work with agents. 📅 Wednesday, September 30 🕰 6–8 PM 📍 San Francisco 🎟️ Invite-only panel and networking reception 🔗 RSVP here: luma.com/7cuqheeh?fbclid=PAc…

Today we're introducing the Retell CLI. Your voice agents no longer live behind a dashboard. As teams scale past a handful of agents, the dashboard starts working against you. Rolling out one setting across dozens of agents means dozens of clicks. The Retell CLI puts your whole workspace in the terminal. Create an agent with one command, push a config change across your entire fleet with one pipeline, and pull call analytics - sentiment, success rate, volume - without opening a browser. Every command is self-documenting, so discovering what's possible is as easy as running one more command. Try it now: docs.retellai.com/get-starte…

All the greats agree: exceptional products are built by exceptional people. At Retell, we bet on the builders. You?

POV: your boss asks you to do marketing #officelife #startup #retellai #funny #officehumor

Some of the most important pharmacy conversations happen before a patient ever thinks to call. A refill reminder. A delivery update. An insurance follow-up. That's why Capsule built its voice operation on Retell. AI handles routine outreach so pharmacists can spend more time on the conversations that really need a human. Proud to partner with @Capsule. 💊

Conductor is here! 😎 And it's everything we hoped it'd be, plus we had a blast making it. Huge shoutout to the team who poured everything into this one. Meet the crew behind Conductor and buckle up, because there's a lot more coming soon.

We launched Conductor. Here are 5 things you can do with it in 90 seconds: • Build an agent from one sentence. • Turn single-prompt agents into a conversational flow, one click. • Add functions by typing them. • Cut tokens. Drop latency. • Test, find failures, fix with one-click review. Stop configuring your agents. Start describing them.