ResRequest services have been fully restored following a precautionary shutdown while our technical team investigated the matter and worked to restore services safely. We are actively monitoring the services and will advise our customers of any material findings.
You may be aware that our platform is currently experiencing an outage. We appreciate the inconvenience this may cause and want to assure you that we are working diligently to restore access. We will provide you with updates as soon as we are able to.
馃毃TALLORDER ADMIN (BACKOFFICE) OUTAGE馃毃
1. Bills posted from POS to Rooms will not reach ResRequest system. (Once the issue is resolved, this will sync)
2. If a user logs out they will not be able to log back in
3. POS updates will not be possible
TallOrder is investigating.
TallOrder has confirmed admin.tallorder.mobi is back up and running.
The issues experienced were caused by changes made by their upstream service providers. The TO team is still in conversation with their providers to prevent this risk in the future.
We've had a few reports of speed issues, with most of the reports indicating that it started yesterday morning. Please note this is due to a connectivity issue with our upstream providers, which is being dealt with as a matter of urgency.
ResRequest speed issues are being investigated. Reports indicate issues on Stack 206. Our technical team is investigating. Early indications the cause is a fault at our hosting provider computer centre.
Updates to follow.
馃毃 Booking.com Outage 馃毃
Booking.com is currently experiencing an outage that is affecting their Reservations API service.
A global hold has been put in place to ensure that reservations will not time out during this outage.
Updates to follow.
馃毃 Booking.com Outage 馃毃
Booking.com is currently experiencing an outage that is affecting their Reservations API service.
A global hold has been put in place to ensure that reservations will not timeout during this outage.
Updates to follow.
馃毃Nightsbridge Reported Issue馃毃
Please note that Nightsbridge is currently experiencing a delayed booking push from their end, which might result in overbookings. Their team is aware of the issue and is currently investigating.
Updates to follow.
馃毃Expedia Outage馃毃
Expedia is currently experiencing an availability and rates degradation. Issues are being investigated with high priority.
Updates to follow.
馃毃EXPEDIA OUTAGE馃毃
Expedia is currently experiencing booking degradation. Issues are being investigated with high priority.
Updates to follow.
馃毃 TALL ORDER OUTAGE UPDATE 馃毃
TallOrder has resolved the outage issue and our technical team will be in touch to install the fix on ALL your POS devices. Once this has been run on your machine all your bills from yesterday will post.
TALL ORDER OUTAGE UPDATE馃毃
TallOrder is still currently experiencing their system-wide outage, and are treating this as critical.
Please remember bills will not post to rooms until this resolved