Trouble is brewing inside Safaricom, where employees are unhappy with Chief Human Resources Officer Florence Nyokabi over allegations of unfair treatment, questionable dismissals and an increasingly hostile working environment. According to insider staff accounts, Safaricom is facing at least 40 employment cases pending before the courts, with potential liabilities estimated at nearly KSh 500 million if the company loses the disputes over illegal and wrongful dismissals. Some employees further tell me that Nyokabi openly boasts about enjoying the backing of “Peter,” giving the impression that she is untouchable and does not have to answer for controversial decisions affecting employees and their livelihoods. Staff also point to a reported KSh 5 million court award involving a former senior executive in the consumer division over constitutional rights violations. Safaricom shareholders should be asking serious questions about how much money the company is spending defending employment disputes, who is responsible for these decisions and whether ordinary employees are paying the price for an HR department operating without sufficient accountability. #OverhaulSaf